Head of Relationship Management – Commercial Lines

Role Summary

• Provide Strategy and Guidance to the Senior Relationship Managers / Relationship Managers in line with the overall objectives of Commercial Lines Leadership
• Efficient planning and execution of the Broker and Client Management Strategy
• Manage Relationships across Key brokers and Key clients
• Develop Presentations to demonstrate capabilities and performance levels
• Conduct regular and structured meetings with Brokers and Key clients
• Review current offering and enhance cross selling opportunities
• Collaborate with internal functions and ensure agreed SLAs are delivered in a timely manner

Key Role Responsibilities

• Accountability and Ownership for the Performance of the Relationship Management Team
• Establish KPIs and ensure the team is delivering the agreed KPIs consistently
• Conduct market events and road shows to develop and maintain Visibility for Commercial Lines
• Be a focal point for Brokers and Key clients
• Handle escalations and ensure amicable solutions

Knowledge/ Skills/ Competencies Required

• Minimum 12+ years of experience in UAE in a Relationship Management Role with an Insurance Company or a Broker handling Commercial Lines
• Good knowledge of Property, Engineering, Marine, Casualty and Financial lines
• Good Interpersonal and Relationship Management skills
• Good Communication and Presentation skills
• Good people management and Leadership skills
• Resilient and Result Oriented
• Good team player
• Good Fluency in English and Bilingual capabilities Preferred