Head of Relationship Management - Commercial Lines

Head of Relationship Management - Commercial Lines Key Responsibilities

• Provide strategy and guidance to the Senior Relationship Managers and Relationship Managers in line with the overall objectives of Commercial Lines Leadership.
• Efficient planning and execution of the broker and client management strategy.
• Manage relationships across key brokers and key clients.
• Develop presentations to demonstrate capabilities and performance levels.
• Conduct regular and structured meetings with brokers and key clients.
• Review current offering and enhance cross selling opportunities.
• Collaborate with internal functions and ensure agreed SLAs are delivered in a timely manner.
• Accountability and ownership for the performance of the relationship management team.
• Establish KPIs and ensure the team delivers the agreed KPIs consistently.
• Conduct market events and road shows to develop and maintain visibility for commercial lines.
• Be a focal point for brokers and key clients and handle escalations to ensure amicable solutions.

Qualifications

• Minimum 12+ years of experience in UAE in a relationship management role with an insurance company or broker handling commercial lines.
• Good knowledge of property, engineering, marine, casualty and financial lines.
• Strong interpersonal, relationship management, communication and presentation skills.
• Good people management and leadership skills.
• Resilient and results oriented.
• Team player attitude.
• Fluency in English; bilingual capabilities preferred.

Additional Details

• Seniority level: Mid Senior level
• Employment type: Full time
• Industry: Insurance