Health Professions Investigator

Job Description

The Iowa Department of Inspections, Appeals, and Licensing (DIAL) is seeking a highly motivated, skilled, solution-oriented, and enthusiastic professional to join our regulatory department and serve as a Health Professions Investigator, focusing primarily on Dental Board complaints and inspections, within our Professional Licensing regulatory division at our central office near Valley Junction in Des Moines, Iowa.

Who We Are

DIAL’s mission is to Achieve Compliance through Education, Regulation, and Due Process for a Safe and Healthy Iowa. Our goal is to be an effective, efficient, and approachable regulatory agency.

DIAL is a multifaceted regulatory agency charged with protecting the health, safety, and well-being of Iowans, and is comprised of eight core operational divisions: Administrative Hearings, Building & Construction, Health & Safety, Investigations, Labor/OSHA, Licensing, Workers’ Compensation, and Administration.

The Compliance Bureau of the Licensing Division is responsible for fielding complaints and overseeing the investigatory/inspections process. Investigation types include, but are not limited to, patient boundary issues, competency concerns, infection control, drug diversion, and failure to comply with Board orders.

The Health Professions Investigator position reports to a Compliance Unit Supervisor and will serve as an investigator for the dental board within the division. A background in investigations or case management, including detailed reporting and time management, is desirable. This position will be located at 6200 Park Avenue in Des Moines.

What We’re Seeking

The successful candidate for this fast-paced position is a motivated, organized, and detail-focused individual. Applicants should have strong critical thinking skills, an ability to triage cases by highest priority, proficiency in written and verbal communication, and capable of meeting strict deadlines. Excellent customer service is required.

Desired skills and abilities include:

• Excellent written and verbal communication skills
• Conducts business in a professional, courteous, and approachable manner
• Displays high standards of professional and ethical conduct
• Detail oriented and strong critical thinking skills
• Ability to gain a strong working knowledge of all statutes, administrative rules, and professional standards
• Ability to work collaboratively with team members, supervisors, and both internal and external partners
• Strong professional report writing skills and ability to testify in contested case proceedings

What You’ll Do

• You will be an integral member of our Licensing Division’s compliance team, providing direct support to the agency’s operations by:
• Investigating and/or inspecting complaints for the dental board within division guidelines.
• Conducting organized and thorough interviews of patients, consumers, licensees, and other interested parties as needed.
• Making spontaneous calls or visits to licensees or regulated entities as needed.
• Collecting and preserving investigative material and evidence, including patient records as needed.
• Conducting on-site inspections of regulated entities as needed.
• Collecting specimen samples if needed.
• Preparing comprehensive, unbiased written reports for review by the Board.
• Managing case load to ensure that public protection is prioritized.
• Ensuring work is conducted in a thorough, objective and timely manner and materials are organized in an appropriate format.
• Maintaining a strong working knowledge of all statutes, administrative rules, and professional standards.
• Developing and maintaining knowledge of relevant professional terms and procedures.
• Presenting evidence of potential violations to the leadership and the board as needed.
• Working with other state regulatory boards and agencies, prosecuting attorneys, and law enforcement as assigned.
• Serving as a resource to other bureaus as needed.
• Assisting the AG's office as needed with preparation of cases.
• Providing testimony in contested case hearings as needed.
• You will be required to work in the office for the initial 6 months of employment.

What We Offer

When you join DIAL, you help to make Iowa safer and healthier, while enjoying an outstanding benefits package! In addition to providing a positive work environment, we offer a great compensation package for all our full-time employees, including:

• Robust benefits, including excellent health, dental, life and vision insurance.
• Teleworking options after the first six months.
• Generous paid time off, including vacation, paid holidays, and sick leave accrual.
• Opportunities for professional development.
• Flexible Spending Accounts for medical and dependent care.
• Iowa Public Employee Retirement System (IPERS) Retirement Package.
• Optional 401A plan with employer contribution.
• Retirement Investors Club (Employer Sponsored Retirement Plan).
• Employee Assistance Program for support when you need it most.
• Access to an on-site employee fitness center
• Employee Discount Programs from a variety of vendors (vision, cellular, fitness, and more)
• For additional information on benefits

Excited to pursue the next step in your career? Apply today! For additional information on benefits click here.

Background check required.

Minimum Qualification Requirements

Graduation from an accredited college or university with major coursework in criminal justice, law, law enforcement, pharmacy, medicine, insurance investigations, nursing, or other health-related field;

Additional Qualification Requirements

Employees are expected to live in and travel a specified area or territory in the State of Iowa. Some positions travel statewide. A thorough background investigation will be conducted.