Homeless Prevention Case Manager

Descriptive Summary

The Homeless Prevention Case Manager is responsible for managing the homeless prevention services for single adults and families who are at-risk of homelessness in region 3 of Fairfax County. The Homeless Prevention Case Manager provides services to stabilize households in their current housing or help them move into new housing without entering the emergency shelter system or otherwise experiencing homelessness. The Homeless Prevention Case Manager provides support to help households resolve their immediate housing crisis and access ongoing sources of support in the community to remain housed. The Homeless Prevention Case Manager provides diversion services when a household is referred to the homeless prevention program and cannot remain housed. The Homeless Prevention Case Manager must possess a patient, trauma-informed approach to service delivery using an equity lens. The Homeless Prevention Case Manager ensures that homeless prevention services are equitable and delivered with integrity in accordance with the Agency Mission, Vision, and Values. A candidate that is bilingual in English/Spanish, English/Arabic, or English/French and has the ability to use one's lived personal experience of housing instability to help assess system barriers is a plus.

Key Performance Indicators

• Manages referrals from Coordinated Services Planning (CSP) to provide prevention/diversion services for individuals and families at-risk of homelessness.
• Assists households in identifying a safe alternative to entering emergency shelter or the experience of unsheltered homelessness.
• Engages households in a focused problem-solving conversation and connection to supports when the household is referred to the homeless prevention program and cannot remain housed.
• Identifies which, if any, unmet needs will help the household secure safe alternative to shelter or unsheltered homelessness.
• Connects households to services including financial assistance (security or utility deposits, utility payments, and moving cost assistance), short- or medium-term rental assistance, housing search and placement, landlord-tenant mediation, and case management to ensure household is referred to person-centered support services.
• Refers individuals to the Housing Locator, when appropriate, for housing search and placement.
• Documents all diversion efforts prior to referring a program participant to shelter or the street outreach program.
• Maintains effective partnerships with Fairfax County Office to Prevention and End Homelessness (OPEH), the Fairfax County Health Department, the Fairfax County Community Services Board (CSB), Projects for Assistance in Transition from Homelessness (PATH), Department of Family Services (DFS), the Fairfax County Department of Adult and Aging, and Veteran’s Administration (VA) to ensure participants receive holistic, integrated care management across Cornerstones.
• Participates in all agency and county meetings regarding intake procedures and services.
• Attends team meetings, site meetings, and required agency meetings and trainings.
• Uses automated technology including Homeless Management Information System (HMIS) and hard copy files to maintain, update, and report on case data, goal attainment, and outcomes in a timely manner.
• Work flexible hours, including evenings and weekends as required.
• Performs other related duties and responsibilities as required.

Minimum Qualifications (Knowledge, Skills and Abilities)

• Bachelor’s degree in an applicable human services field or commensurate experience with homeless and/or at-risk populations. Master's Degree preferred.
• MSW plus two years post-Master’s degree a plus.
• Bi-lingual in English/Spanish, English/Arabic, English/French a preferred.

• Two years of experience in homeless services, residential services, and/or housing is required.
• Experience working with vulnerable individuals including people with mental health and/or substance abuse disabilities is required.
• Requires knowledge and belief in “Housing First” and “Rapid Re-Housing” philosophy and strategies.
• Knowledge of current homelessness strategies and priorities [Trauma-Informed Care, Housing First, Equity] essential.
• Knowledge or understanding of tenant’s rights and responsibilities as well as “strengths based” case management.
• Ability to communicate clearly and concisely, both orally and in writing.
• Ability to engage and work collaboratively with others.
• Excellent computer skills including Microsoft Office Suite.
• Ability to use HMIS to establish and maintain case records and to facilitate data collection.
• Ability to schedule and manage workload sufficiently to meet deadlines.
• Ability to learn, process information, prioritize competing priorities, and make sound and reasoned decisions in a fast-paced environment.
• Ability to complete tasks while navigating frequent interruptions.
• Ability to work a flexible schedule including nights and weekends.
• Candidate must be able to lift items weighing 10-20 pounds.
• Candidate must possess a valid driver’s license, reliable transportation, and good driving record.
• Candidate must be able to drive 15-passenger van.

Attitude

• Attentive to constraints of time and funds in setting stretch goals.
• Respectful of staff, volunteers, funders, and program participants.
• Forward thinker, considering not just today but what are the implications for tomorrow.
• Collaborative leader, working with others individually and in teams.

Work Environment

• The work is performed in an office within an emergency shelter.
• Some work is performed outdoors in both the winter and summer.
• Occasional driving of personal or Cornerstones’ vehicle.

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions.

• Prolonged sitting and a desk and working on a computer.
• Regular in person interaction with the public, program participants, and stakeholders.
• Handle or feel objects, tools, or controls.
• Ability to lift and carry up to 15 pounds
• Occasional navigation of stairs, ramps, ladders.
• Noise level in the work environment is usually low to moderate.
• Must be able to safely operate a company vehicle.