Hostess

Client & Guest Hospitality (Front-of-House Management)

• Warm Welcome: Greet and welcome all clients, guests, and visitors with a professional and cheerful demeanor, ensuring a positive first impression.
• Registration & Security: Manage the visitor sign-in process, issue temporary access cards or badges, and adhere to all company security and protocol standards.
• Client Comfort: Offer and manage hospitality services (e.g., beverages, seating) while guests wait for their appointments.
• Ambassadorship: Act as a brand ambassador, possessing a basic knowledge of the company’s current projects and developments to answer initial general inquiries.

2. Communication & Coordination

• Appointment Management: Monitor the appointments schedule for all sales and management staff, confirming client arrivals and managing any brief waiting times.
• Internal Coordination: Promptly and efficiently notify staff (Sales Agents, Managers) of their guests' arrival.
• Call Handling: Professionally answer, screen, and route incoming telephone calls and written inquiries to the appropriate personnel or department.
• Information Dissemination: Ensure all public-facing brochures, flyers, and sales materials at the reception area are current, neatly arranged, and well-stocked.

3. Administrative & Office Support

• Front Desk Maintenance: Maintain the reception/showroom area in an immaculate, organized, and inviting manner at all times.
• Mail/Courier: Receive and sort daily mail, deliveries, and courier packages.
• Facility Liaising: Coordinate with office support and maintenance teams to ensure the showroom and front-of-house facilities are in perfect condition.