Housekeeping Coordinator (Saudi National)

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Company Description

Sofitel Riyadh Hotel & Convention Center: A Symphony of French Elegance and Saudi Arabian Warmth. The Sofitel Riyadh is dedicated to providing a five star experience characterized by luxury, elegance, and impeccable service. The hotel's commitment to personalized attention ensures that each guest's stay is not just comfortable but memorable. Blending urban sophistication with refined opulence, the Sofitel Riyadh creates an atmosphere where every detail is thoughtfully curated to offer a unique and unforgettable experience.

By joining us, you will become a Heartist , because hospitality is, first and foremost, a work of heart.

You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world! You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment. Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.

Job Description

• Attend and handle all guest requests received for internal services, as per the hotel standards and procedures.
• Answer and handle calls and messages, properly using the telephone etiquette and Sofitel standards.
• Ensure that all guests enjoy their stay by being offered the finest personal service.
• Respect the privacy of the guests and the confidentiality of the information.
• Report any guest comment or complaint.
• Set up inventory and monitor supplies and other commodities upon guest requests.
• Update the above items' availability in the PMS.
• Be aware of and follow emergency and security procedures.
• Fulfill administrative tasks, housekeeping office coordination and filing.
• Respect key handling procedures.
• Read and update logbooks.
• Update guest history in the PMS.
• Keep all equipment clean, areas tidy and well maintained as per the Housekeeping Operations Manual.
• Carry out special projects according to given assignments.
• Attend a daily line up briefing with the Housekeeping team.
• Coordinate with all departments as per guests and operational needs.
• Inform concerned division or department heads whenever a matter is delayed or not solved.
• Be entirely flexible and adapt to rotate within the different sub sections of the Housekeeping Department.
• Carry out any other reasonable duties as assigned by the Assistant Housekeeping Manager and the Director of Housekeeping.

Qualifications

• Saudi National
• A proven ability to manage multiple projects and deadlines.
• Previous housekeeping experience an asset.
• Excellent communication in Arabic & English.
• Strong interpersonal and problem solving abilities.
• Organizational skills, attention to detail & guest centric.

Seniority level

Entry level

Employment type

Full-time

Job function

• Management and Manufacturing
• Hospitality

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