HR Operations Manager

1. Recruitment & Staffing

• Manage end-to-end recruitment for sales, service, accounts, and support staff.
• Coordinate with department heads to understand manpower requirements.
• Conduct interviews, shortlist candidates, and finalize hiring.
• Ensure timely onboarding and documentation for new joiners.

2. Training & Development

• Plan and conduct regular training sessions for sales, service advisors, technicians, CRM, and delivery staff.
• Organize product training in coordination with OEM (HMCL/Hero).
• Develop soft skills and customer handling training modules.
• Track employee performance improvements post-training.

3. Attendance & Payroll Coordination

• Monitor daily attendance, late coming, leave management, and shift schedules.
• Verify monthly attendance and share accurate payroll input with accounts.
• Maintain employee records and statutory compliance documents.

4. Performance Management

• Set KPIs/KRAs for all departments (Sales, Service, Spares, CRM).
• Conduct quarterly performance evaluations and share feedback.
• Implement reward & recognition programs to motivate staff.
• Manage low-performance cases with proper counseling and action plans.

5. Employee Relations & Workplace Discipline

• Ensure discipline, grooming standards, and showroom behaviour norms are maintained.
• Address employee grievances, conflicts, and workplace issues professionally.
• Promote a positive working environment and teamwork culture.
• Handle warnings, memos, and disciplinary actions when required.

6. HR Compliance & Documentation

• Maintain all HR files: offer letters, appointment letters, ID cards, and agreements.
• Ensure compliance with labor laws, ESI, PF, gratuity, shops & establishment norms.
• Conduct periodic audits of employee documents and statutory registers.

7. Organizational Development

• Support management in planning manpower budgets and organizational structure.
• Implement HR policies, standard procedures, and best practices.
• Conduct employee engagement activities (meetings, events, celebrations).

8. Coordination With OEM (Hero / Other Brands)

• Manage OEM HR audits and certification requirements.
• Coordinate for DSE/DSM/Technician training programs arranged by the OEM.
• Ensure showroom staff follow brand standards in customer handling and process.

9. Safety & Compliance in the Showroom

• Ensure safety guidelines are followed in workshop and showroom premises.
• Conduct induction on fire safety, workplace safety, and emergency procedures.

10. Exit Management

• Handle resignations, full-and-final settlements, and exit interviews.
• Maintain attrition records and propose retention strategies.

Job Type: Full-time

Pay: From ₹25,000.00 per month

Benefits:

• Cell phone reimbursement

Work Location: In person