HR Ops Employee Data Management (EDM)

Overview:

The HR Shared Services Specialist provides comprehensive HR support to employees and managers across the organization. This role is responsible for handling a variety of HR inquiries and transactions related to employee lifecycle processes, ensuring efficient and accurate service delivery while maintaining compliance with company policies and legal regulations. This role requires a strong customer service orientation, excellent communication skills, and the ability to work effectively in a fast-paced environment.

Key Responsibilities:

• Responding to employee and manager inquiries regarding HR policies, procedures, benefits, payroll, and other related topics via phone, email, and ticketing system.

• Processing HR transactions, including new hires, terminations, promotions, transfers, and changes in compensation or benefits.

• Maintaining accurate employee data in the HRIS (Human Resource Information System).

• Supporting benefits administration, including enrollment, changes, and inqu iries.

• Assisting with onboarding processes for new hires, including paperwork completion and system access.

• Generating reports and analyzing HR data as needed.

• Participating in HR projects and initiatives.

• Ensuring compliance with all applicable laws and regulations.

• Maintaining confidentiality of sensitive employee information.

• Continuously improving HR processes and service delivery.

• Collaborating with other HR team members to ensure seamless service delivery.

• Creating and updating knowledge base articles and FAQs.

• Basic to Strong knowledge of HR principles, practices, and regulations.

• Experience with HRIS systems (e.g., Workday, PeopleSoft, ADP).

• Excellent customer service and communication skills (written and verbal).

• Strong attention to detail and accuracy.

• Ability to prioritize and manage multiple tasks effectively.

• Proficiency in Micros oft Office Suite (Word, Excel, PowerPoint).