HR Specialist - Community Department

Position: HR Executive

Location: Indore

Company: Creativefuel

Department – Community Department

KRAs (Key Responsibility Areas)

1. Recruitment & Resource Management

• Hire for core Community roles: Creator Managers, Community Executives, and Support roles.
• Build and maintain a backup talent pool for all active roles.
• Align hiring strategy with upcoming IPs, campaigns, or creator requirements

2. WFH Creators – Onboarding & Payroll

• Handle onboarding of WFH creators, including collection of necessary documents and agreements.
• Maintain a tracker of deliverables, payout status, and project timelines.
• Coordinate with finance to process monthly payments, bonuses, and revisions.

3. Process Building & SOP Ownership

• Build smooth, clear processes for:
• Creator onboarding
• Campaign coordination
• Team feedback cycles
• Bonus & performance evaluation
• Regularly audit and improve these SOPs for scalability and ease-of-use.
• Ensure team-wide awareness and adoption of updated processes.

4. Performance Evaluation & Bonus Strategy

• Set up clear KPIs with team leads for each role.
• Track team performance on a weekly/monthly basis.
• Identify high-performers and work with leadership on bonus/reward strategies

5. Grievance Handling & Culture Building

• Be the go-to person for any team or creator conflicts, burnout signals, or concerns.
• Mediate sensitive issues and escalate when necessary.
• Lead efforts to build a positive, open, and energetic department culture.

6. Training & Development

• Identify learning needs across the department and organize regular training (e.g. content formats, platform trends, soft skills).
• Build a content bank or guidebook for new team members to ramp up faster
• Encourage internal sharing sessions and knowledge swaps.

7. Team Engagement & Morale

• Plan engaging activities — theme days, game breaks, surprise recognitions.
• Celebrate team birthdays, personal milestones, and campaign wins.
• Keep the vibe high without letting performance slip.

8. WFH Creator Documentation

• Collect and manage contracts, NDAs, and ID proofs for all WFH creators.
• Maintain a secure database for documentation and ensure timely renewals/updates.

9.Exit & Transition Management

• Plan smooth exits with feedback, role handover, and learnings captured.
• Update backup plans accordingly and initiate re-hiring if required.
• Track exits to understand attrition trends and improve retention.

Job Type: Full-time

Pay: Up to ₹50,000.00 per month

Benefits:

• Paid sick time
• Paid time off
• Provident Fund
• Work from home

Application Question(s):

• What is your Current CTC? (in LPA)
• What is your Expected CTC? (in LPA)
• What is your Notice Period? (in days)
• Do you have experience with Social Media / Creative hiring?

Work Location: In person