Human Resources Administrator (Generalist)

We are looking for an enthusiastic Leader to join our team at Chick-fil-A. This “hands-on” Human Resources Administrator opportunity is designed to give you a career in the most highly-esteemed restaurant chain in the nation while providing a clear roadmap for your professional growth and development. The Human Resources Administrator will be working directly with the Owner/Operator and Director Team to ensure an exceptional Employee Experience, reduce risk and develop Talent. Through various goals and initiatives, this position would give you the opportunity to make a huge impact on overall success of the restaurant.

Ownership of the Following Human Resources Components:

• Strategic Planning, Talent Mapping, Goal Setting & Follow-through
• Team Member Recruiting through our Applicant Tracking System
• Coordinating all Onboarding steps, ensuring compliance
• Host Orientation when needed (in English and Spanish)

• Maintenance of online Employee Directory, Employee Files, and various other HR Data and processes
• Drafting and updating Job Descriptions, Employee Reviews, personnel forms and Restaurant Policy Updates when needed
• Identify and promptly address personnel issues and/or complaints and then take action appropriately
• Workplace Safety & overseeing all Worker's Comp Claims
• Performance Management through various methods, including regular Performance Reviews, Disciplinary Actions, and overall Leadership effectiveness
• Review, Analyze and adjust Time Punches to ensure accurate Payroll processing bi-weekly.
• Utilize CFA Home platforms to complete Payroll bi-weekly within the HR Payroll System

Human Resources Coordinator Expectations: (Not an exhaustive list)

• Exhibit a passion for Human Resources, and an excitement for Chick-fil-A.
• Present and able to address Team Member and Leadership concerns as they arise.
• Attend and help organize Quarterly Leadership Team Meetings to ensure the team remains consistent, and up to date on Restaurant Performance, upcoming events and any changes in operations.
• Attend Leadership meetings to coach and advise Leaders on personnel issues.
• Ensure you know, adhere to and enforce all policies outlined in the Employee Handbook.
• Partner with the Operator and Ops Directors to ensure staffing par levels are up to date based on business needs.
• Review and maintain Applicant Tracking System daily ensuring quality candidates are contacted within 2-3 business days.
• Hold interviews as needed to fill staffing gaps. Utilize Interview Guides for all positions, creating new guides as positions are developed.
• Monitor and update HR/Talent boards on Monday.com regularly
• Encourage a culture where we serve all guests in a manner that leaves them happier when they leave than they were when they arrived.
• Utilize HotSchedules, Slack, VSBL, CFA Home, monday.com, Pathway, and other restaurant software systems to ensure you are aware of any necessary communication, changes in procedures, goals for your shift, etc.
• Collaborate with the Leadership Team and be willing to serve in any capacity each day, always prioritizing the Guest Experience.
• Utilize Effective Requests to ensure smooth communication within the team.
• Demonstrate a working knowledge of Chick-fil-A processes and procedures. Show an eagerness to learn and grow daily, always pursuing excellence.
• Know all Pathway based procedures and be willing to go back and review any issues that arise to uphold the standards of CFA Eldorado & Ridge.
• Ensure all assigned Pathway Training is completed prior to the due date given.

Background Profile

• 2 years of Leadership experience (required)
• 2-3 years of Human Resources Management experience (preferred)
• Recruiting experience (required)
• Restaurant experience (preferred)
• Passion for Chick-fil-A's values

Benefits:

• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance
• Leadership Bonus Plans
• Continued personal and professional development

Restaurant type:

• Casual dining restaurant
• Fast casual restaurant
• Quick service & fast food restaurant

Shift:

• Day shift
• Evening shift
• Morning shift

Weekly day range:

• Monday to Saturday
• Weekend availability

Experience:

• Restaurant: 1 year (Preferred)
• Leadership: 2 year (Preferred)

REQUIREMENTS

• Experience as a leader in a customer service and/or production environment.
• Proven ability to lead in quick paced environments as part of a team.
• Basic computer competency.
• Communicates employee performance and policy/procedure violations to the Leadership Team.
• Works with the Leadership Team to ensure appropriate restaurant staffing levels.
• Must be an excellent coach, communicator, and team builder.
• Maintains a positive working relationship and treats all employees with respect.
• Serves as subject matter expert to leadership for ongoing recruiting efforts.
• Achieve strategic, annual business results through focus and action on tactical monthly and quarterly objectives and tasks.
• Complete understanding of each key position in both the front and back of the restaurant.
• Demonstrates knowledge of interview best practices and employment law.
• Maintains regular and consistent attendance and punctuality.
• Bilingual (Spanish and English) strongly preferred.

Why Work at Chick-fil-A Eldorado & Ridge?

Chick-fil-A is more than just a job—it's a place to grow, lead, and make a difference. As one of the most respected and successful restaurant brands in the country, Chick-fil-A is known for excellence not only in food quality and customer service, but also in how we treat and invest in our Team Members.

Development & Growth

• Leadership training and development
• Career advancement opportunities
• Personal growth tools and coaching
• Scholarship opportunities and tuition discounts

Benefits for Full-Time Team Members

• Health, dental, vision, and life insurance
• Hospital indemnity and more
• Generous employer contributions
• 401(k) and PTO after 1 year of work

Work-Life Balance

• Flexible scheduling around school, sports, and family
• Clear Availability Requirements
• Closed Sundays to rest and recharge
• Employee Assistance Program
• Mental Health resources

Competitive Pay

• Starting pay based on experience
• Regular performance reviews and growth opportunities
• Positive, uplifting team environment

Local Ownership and Servant Leadership

• Work directly with Owner/Operator Matt Bridges who is known for genuine hospitality and strong leadership.
• Access to years of Leadership Development opportunities and material.
• In our Restaurant, we serve others first.
• Team Members are not just employees—they're valued contributors with a future.

Nationally Recognized Employer

• #1 in Customer Service – Year after year, Chick-fil-A leads the fast-food industry in customer satisfaction according to the American Customer Satisfaction Index.
• Top 100 Best Places to Work – Recognized by Glassdoor and Forbes for our positive culture and employee development.
• Most Loved Fast-Food Chain in America – Voted by customers and team members alike, thanks to a people-first approach that values integrity, kindness, and service.