Human Resources Coordinator

DecisionHR is a Professional Employer Organization (PEO) located in St Petersburg, FL. Since our inception in 1996, we have empowered our clients with industry-leading human resource solutions they need to drive their business. We assist our clients in the areas of payroll, worker’s compensation, human resources, and benefits. We remove the administrative burden of running their business and allow our clients to focus on their revenue-producing activities. Our goal is to deliver customizable, practical workforce solutions that increase profits, reduce costs and liability, and attract, develop, and retain long-term employees.

Our Core values include:

Collaboration: working together is critical to achieving organizational goals.

Innovation: growth happens when we can absorb and implement new ideas that provide unique solutions and superior customer service.

Performance: we believe in providing our employees with the tools and support they need to grow, succeed, and make an impact.

Social Responsibility: we place charity and volunteer work at the core of our organization.

Trust: we build and maintain trust with our employees and clients by embodying integrity, transparency, and ‘doing the right thing.’

Company Value Statements

In the performance of their respective tasks and duties, all employees are expected to demonstrate the following:

• Acting with the highest level of honesty, trust, character, and transparency.
• Making a unified effort to achieve the goals of the organization; embracing accountability for exceptional performance every day.
• Commitment to excellence in reaching our full potential as individuals and as an organization, surpassing the ordinary and the expectations of our stakeholders.
• Approaching every challenge with creative energy, discovering unique solutions to maximize success; focus on creating and delivering compelling customer value.
• Belief in the power of a diverse workforce and in creating a positive impact on both the environment and our community.

Summary/Objective

DecisionHR which is one of BFC’s business solutions as a PEO (Professional Employer Organization). DecisionHR provides administrative services to our clients such as payroll, workers’ compensation, benefits, and HR consulting. The Human Resource Coordinator is a hands-on representative whose job is to help facilitate human resources administrative functions for DHR clients and/or employees.

Essential Functions

• Serve as a primary liaison between internal operations teams and PEO client worksite employers, ensuring professional, timely, and accurate communication.
• Answer incoming HR department calls with professionalism, route inquiries accurately, and maintain a positive client experience that reflects PEO service expectations.
• Manage the HR inbox in Salesforce by organizing cases, assigning items to the correct HR team members, and ensuring timely follow-up for all client requests.
• Track, follow up on, and resolve service requests by coordinating with the HR team, documenting action items, and ensuring the completion of processes, policy updates, and compliance tasks.
• Conduct E-Verify audits with precision, review I-9 documentation for compliance accuracy, identify discrepancies, and support timely corrective action.
• Support leave administration by processing Leave of Absence (LOA) intake, tracking required documentation, updating records in TaskRay or related systems, and maintaining accurate status information.
• Provide administrative support for compliance-related processes, including EPLI claims, wage and hour audits, and unemployment, as needed.
• Administer PosterGuard requirements by tracking client posting needs, ensuring delivery of correct posters, and maintaining documentation for compliance verification.
• Provide administrative support for BLR tasks through research, data updates, and completion of assignments requested by HR leadership.
• Prepare routine reports, maintain organized digital files, complete clerical tasks that support HR operations, and contribute to streamlined internal processes.

Required Education and Experience

At least one year administrative and/or Human Resources, preferred. Ability to communicate effectively, verbally and in writing, and to establish a good, cooperative relationship with clients.

Preferred Education and Experience

An Associate degree is preferred along with 2 years of human resources experience. Experience with HRIS/Payroll systems preferred. Experience with MS Office software; image programs (Image Now), and proficient in Excel.

The preceding position description has been designed to indicate the general nature of the work performed; the level of knowledge and skills typically required; and the usual working conditions of this position. It is not designed to contain or be interpreted as a comprehensive, complete, or exclusive list of the duties of the position. Additional and different duties may be assigned from time to time. We are an E-Verify company.