IN-Senior Associate – TechOps – IT Services Co. _ IFS – PAN India

Line of Service

Internal Firm Services

Industry/Sector

Not Applicable

Specialism

Operations

Management Level

Senior Associate

Job Description & Summary

At PwC, our people in business application consulting specialise in consulting services for a variety of business applications, helping clients optimise operational efficiency. These individuals analyse client needs, implement software solutions, and provide training and support for seamless integration and utilisation of business applications, enabling clients to achieve their strategic objectives.

In ServiceNow consulting at PwC, you will gain extensive experience in ServiceNow applications and assist clients in optimising operational efficiency through analysis, implementation, training, and support tailored to ServiceNow software.

Why PWC

At PwC, you will be part of a vibrant community of solvers that leads with trust and creates distinctive outcomes for our clients and communities. This purpose-led and values-driven work, powered by technology in an environment that drives innovation, will enable you to make a tangible impact in the real world. We reward your contributions, support your wellbeing, and offer inclusive benefits, flexibility programmes and mentorship that will help you thrive in work and life. Together, we grow, learn, care, collaborate, and create a future of infinite experiences for each other. Learn more about us .

At PwC, we believe in providing equal employment opportunities, without any discrimination on the grounds of gender, ethnic background, age, disability, marital status, sexual orientation, pregnancy, gender identity or expression, religion or other beliefs, perceived differences and status protected by law. We strive to create an environment where each one of our people can bring their true selves and contribute to their personal growth and the firm’s growth. To enable this, we have zero tolerance for any discrimination and harassment based on the above considerations

Job Description & Summary:

We are seeking a seasoned Technical Operations Lead with expertise in Azure cloud infrastructure, database management (SQL and MongoDB), and automation through PowerShell and other forms of scripting (Python / Bash). This role is pivotal to our technical operations, with a strong focus on CI/CD pipelines, ADO pipeline management, and IT service operations. The ideal candidate will be adept in troubleshooting, integrations, and monitoring, with hands-on experience across various systems including ServiceNow, Datadog, App Insights, and Log Analytics.

As the Technical Operations Lead, you'll enhance IT operations through automation, optimize infrastructure, and provide strong support across tech stacks. Collaborating with cross-functional teams, you'll ensure effective system performance, integrate new technologies, and drive ongoing improvements in technical processes.

Responsibilities:

Azure Infrastructure Management: Lead the design, deployment, and optimization of Azure solutions, ensuring scalability, cost-effectiveness, and security.

• Database Administration: Manage, troubleshoot, and optimize SQL and MongoDB environments for high performance and reliability.

• Automation & Scripting: Develop and implement automation solutions with PowerShell and other scripting languages, streamlining workflows and reducing manual interventions.

• CI/CD & ADO Pipelines: Oversee the setup, maintenance, and troubleshooting of CI/CD pipelines in Azure DevOps, ensuring efficient and automated deployment cycles.

• Monitoring & Alerting: Implement and maintain monitoring solutions across Splunk, Datadog, Azure App Insights, and Log Analytics to ensure system health, performance, and SLA compliance.

• IT Service Management: Utilize ServiceNow for ticketing, incident, and change management, ensuring timely and efficient issue resolution and tracking.

• Integration & Troubleshooting: Oversee system integrations across applications, addressing and resolving compatibility or performance issues.

• Operational Metrics & Reporting: Develop dashboards and metrics to monitor infrastructure performance, detect issues early, and enable data-driven decision-making.

• Alert & Incident Response: Configure and optimize alerting processes, ensuring that critical issues are quickly escalated and addressed, and maintaining response SOPs.

• Cross-functional Collaboration: Partner with stakeholders across architecture, development, and support teams to align operations with business objectives.

• Documentation & SOPs: Create, maintain, and continuously improve SOPs and technical documentation to ensure consistent, efficient processes.

Mandatory skill sets:

• 5+ years in technical operations with a focus on Azure cloud management, database administration, and automation.

• Strong knowledge of SQL, MongoDB, and other databases, with the ability to optimize and troubleshoot effectively.

• Proficiency in PowerShell scripting; additional familiarity with Python or Bash scripting is a plus.

• Extensive experience with CI/CD pipelines, particularly within Azure DevOps, and a solid understanding of pipeline management and automation.

• Proven expertise in monitoring and alerting tools, especially Datadog, App Insights, and Log Analytics.

• Hands-on experience with ServiceNow for incident and change management workflows.

• Familiarity with troubleshooting and optimizing the Azure Stack, including virtual machines, storage accounts, and networking configurations.

• Solid understanding of IT security principles and best practices within cloud and database environments.

• Excellent communication and collaboration skills, with the ability to convey technical details to non-technical stakeholders.

- Ability to work under pressure and handle multiple competing priorities from business stakeholders.

- Willing to work ou tside typical business hours as needed to resolve urgent issues or join calls with teams in other time zones.

Preferred skill sets:

Experience with cost optimization strategies for Azure resources, ensuring scalability without sacrificing cost-efficiency.

• Familiarity with blue-green deployment methodologies and experience in managing database updates.

• Exposure to additional monitoring and alerting tools and platforms.

• Knowledge of ITIL or other IT service management frameworks for a structured approach to service delivery.

Years of experience required:

5+ yrs

Education qualification:

Any UG/PG

Education (if blank, degree and/or field of study not specified)

Degrees/Field of Study required: Bachelor Degree

Degrees/Field of Study preferred:

Certifications (if blank, certifications not specified)

Required Skills

Technology Operations

Optional Skills

Accepting Feedback, Active Listening, Agile Methodology, Analytical Thinking, Application Security, Communication, Configuration Management (CM), Creativity, Cybersecurity, Embracing Change, Emotional Regulation, Empathy, Enterprise Architecture, Human Resources (HR) Consulting, Inclusion, Intellectual Curiosity, IT Change Management, Learning Agility, Optimism, Risk Compliance, Self-Awareness, ServiceNow Customer Service Management (CSM), ServiceNow Ticketing Tool, Teamwork, Well Being

Desired Languages (If blank, desired languages not specified)

Travel Requirements

Not Specified

Available for Work Visa Sponsorship?

No

Government Clearance Required?

No

Job Posting End Date