Inbound Customer Care Representative (UK Market)

· Are you an experienced customer service professional with a background in UK-based taxi services? We are expanding our team in Islamabad and looking for talented individuals like you!

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· About the Role:

· As an Inbound Customer service representative, you will be the first point of contact for our UK clients, providing exceptional service and managing their travel needs efficiently. This is a full-time, on-site position with competitive compensation and performance-based bonuses.

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· Key Responsibilities:

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· · Handle inbound calls from UK customers in a professional and friendly manner.

· · Efficiently manage airport transfers, local taxi bookings, and service inquiries.

· · Accurately process bookings via phone, email, and online systems using client-provided software.

· · Provide accurate price quotations and resolve customer queries effectively.

· · Liaise with clients, colleagues, and drivers to ensure seamless service delivery.

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· Who You Are (Requirements):

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· · Minimum 2 years of experience in a UK-based taxi/cab call centre is essential.

· · Excellent communication skills with a clear and neutral British accent.

· · Proven experience in customer service and conflict resolution.

· · Proficiency with taxi booking software, preferably iCabbi Experience

· · A problem-solver with the ability to multitask in a fast-paced environment.

· · Reliable, punctual, and flexible to work according to the shift schedule .

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· We Offer:

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· · Salary: Rs 100,000 - Rs 150,000 per month

· Performance related Bonus,

· · Job Type: Full-time

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· How to Apply:

· Experienced candidates are encouraged to apply for an interview.

Job Type: Full-time

Pay: Rs100,000.00 - Rs150,000.00 per month

Work Location: In person