Information Technology Specialist

TEMA Manufacturing is seeking a skilled and proactive IT Specialist to join our team and provide 1st level technical support and maintenance for our company’s IT infrastructure.

Key Responsibilities

1. Technical Support:

• Provide 1st level support to employees for hardware, software, and network-related issues.
• Troubleshoot and resolve technical problems promptly (e.g., login issues, printer malfunctions, email setup).
• Escalate complex issues to higher-level IT staff or vendors when necessary.

2.Business Software Support:

• Support SAP and other business software users to ensure uninterrupted workflow.
• Assist with user access, basic troubleshooting, and coordination with SAP specialists for advanced issues.

3. System Maintenance:

• Perform regular maintenance of IT equipment (computers, printers, peripherals) to ensure optimal performance.
• Install, configure, and update software applications and operating systems.
• Monitor system performance and report anomalies.

1. User Account Management:

• Assist in creating, modifying, and disabling user accounts (e.g., Active Directory, email accounts).
• Ensure compliance with company security policies.

5.Hardware Setup & Inventory:

• Set up and deploy new workstations, laptops, and other IT equipment.
• Maintain an accurate inventory of IT assets and track their lifecycle.

6.Documentation & Training:

• Document IT procedures, troubleshooting steps, and solutions for future reference.
• Provide basic training to employees on IT tools and best practices.

7.Network & Security Support:

• Assist in maintaining network connectivity and troubleshooting connectivity issues.
• Follow security protocols to protect company data and systems.

Requirements & Qualifications

Education & Experience:

• Minimum: Degree or certification in IT, Computer Science, or a related field (or equivalent work experience).
• Preferred: 2-5 years of experience in IT support or a similar role.

Technical Skills:

• Proficiency in troubleshooting Windows/macOS operating systems.
• Familiarity with Microsoft Office 365 , Active Directory, and basic networking concepts.
• Basic knowledge of hardware repair and maintenance.
• Experience with remote support tools (e.g., TeamViewer, Any Desk) is a plus.

Soft Skills:

• Strong problem-solving and communication skills .
• Ability to work independently and as part of a team.
• Customer-focused attitude with patience and empathy.