Information Technology Specialist

About the Company

We are on a mission to delight consumers through honest goodness in every bite. The world today is different from what it was 10 years ago, and nothing like it was in 1886 when Hero was founded in Lenzburg, Switzerland. However, our core goals remain the same. We have adapted to change, offering consumers high quality, healthy, natural and sustainable food.

Hero Turkiye, with its headquarter in Istanbul has formed part of this legacy since 2002.

Hero operates in the Growing Up and Adult categories, which include three businesses: Better Snacking, Naturally Good Food and Others. Within these, we have a house of brands that provides our millions of consumers with trusted, nutritional food products.

Our Values

Create wow. Everyone Hero. Nourish others. Take responsibility. A clear and evocative values set that is uniquely Hero.

On their own, each value is clearly understandable and easy to action on day one. Together, they strive to address and exploit the tensions innate to our organization. They reflect the values of our people. They underpin our purpose. They express both what’s most important to us now, and what’s essential to our future.

Conveying, at all levels, a shared vision and the company's mission, values and main targets.

Helping define, evolve and disseminate the company's purpose, values and culture, in a continuous and circular process in which values are anchored and reinforced by leadership, based on the example of leaders and role models.

We offer a position where you can develop professionally in an international company. We have an open way of working, with short decision lines where people can really make an impact.

Confidentiality is assured.

We have come a long way so far, but we want to continue making our mission a reality. We need talented, curious, innovative, collaborative, diverse and responsible people to be part of a great team.

Will you join us?

We look forward to receiving your application, please attach with your resume.

About the Role

Deployment and management of IT systems, including users' desktop/laptop computers, IT servers, network equipment, audio and video hardware, and mobile devices. This position reports to Finance&IT Director and have a matrix manager in MEA.

Responsibilities

• Ensuring incident resolution or, when necessary, informing the appropriate department.
• Monitoring the software installation and distribution process to IT systems.
• Performing asset change tasks and reflecting these changes in the appropriate databases.
• Providing IT consulting to business leaders.
• Providing first line end user support.
• Distributing the IT starter kit for new users and providing IT orientation to first-time users.
• Ensuring security and policy compliance while performing technical tasks.
• Supporting updates to technical documentation, procedures, and process definitions.
• Performing vulnerability and patch management as well as emergency or periodically scheduled information systems management tasks, maintenance/upgrades, and configuration changes.
• Performing IT projects as required and coordinated by the assigned project manager.

Qualifications

• Graduate of relevant universities.
• At least 3 years of work experience.
• Experience with Microsoft Windows Servers 2019 and above, Windows 11, and Microsoft 365 Office programs.
• Experience in installing, managing, and maintaining backup software.
• Experience in network infrastructure management.
• Proficient in English.
• General knowledge of ISO 27001.
• Strong communication skills and a team player used to working collaboratively with international teams.

Required Skills

English

Information Systems