Information Technology Support Engineer

About the Job

We are looking for a proactive, reliable, and technically strong IT Support Engineer to provide end-to-end technical support for our teams. This role involves remote and on-site troubleshooting, user management, system maintenance, and ensuring the smooth functioning of all IT assets and communication tools.

Role Description

1) Remote IT Support & Systems Management

• Provide remote support through ConnectWise, LogMeIn, TeamViewer, and Microsoft Teams (screen share).
• Perform Microsoft updates and system optimization.
• Manage application updates (Adobe, eCW, Zoom, Chrome, etc.).
• Conduct antivirus scanning, security checks, and performance optimization.
• Install/uninstall applications as required.

2) User & Identity Management

• Manage Microsoft Azure / EntraID (add users, reset passwords, assign licenses).
• Manage RingCentral virtual accounts.
• Maintain password management systems for Admin, HR, and Management users.
• Add/manage VPN users.

3) Security & Network Administration

• Monitor and manage firewall and security systems.
• Resolve internet issues (Spectrum, routers, network switches).
• Troubleshoot network connectivity issues for devices, phones, and communication tools.

4) Office IT Support (On-Site)

• Physical hardware diagnostics and troubleshooting (keyboards, mice, monitors, webcams, cables, etc.).
• Replace hardware components including monitors, printers, memory, and hard drives.
• Reinstall Windows and configure devices for new users.
• Resolve RingCentral physical phone issues.
• Manage printer toner and basic office equipment upkeep.

5) Application & Platform Management

• Manage eCW users and support ticket handling.
• Support Zoom/RingCentral account management.
• Assist internal departments with technical needs as required.

Qualifications

• Proficiency in Technical Support and Help Desk Support to assist users in resolving software and hardware issues.
• Strong knowledge in Information Technology and Troubleshooting to diagnose and resolve technical problems efficiently.
• Experience in System Administration for managing servers, networks, and ensuring system security and updates.
• Strong analytical and problem-solving skills with the ability to work under pressure and meet deadlines.
• Bachelor’s degree in Computer Science, Information Technology, or a related field is highly desirable.

Interested candidates can apply directly or email their resume to hr@healthandjobs.com with the subject “IT Support Engineer – Application”.

Pay: Rs200,000.00 - Rs280,000.00 per month

Education:

• Bachelor's (Required)

Experience:

• IT Management: 3 years (Required)

Work Location: Remote