Information Technology Support Engineer

About the Role

We are looking for a motivated IT Support Engineer to join our support team. This is an entry-level opportunity for individuals interested in starting a career in IT and technical support. Training and guidance will be provided.

Key Responsibilities

• Provide basic technical support to users
• Assist with hardware and software setup
• Troubleshoot simple IT issues
• Support password resets and account access
• Install and update software applications
• Maintain accurate support records and tickets
• Escalate complex issues to senior IT staff

Required Qualifications

• Basic understanding of computers and IT systems
• Good communication and customer service skills
• Willingness to learn and grow in IT support
• Ability to work in a team environment

Preferred Qualifications

• Basic knowledge of Windows operating systems
• Familiarity with Microsoft Office tools
• Internship or academic IT project experience is a plus
• CompTIA A+ certification (preferred but not mandatory)

Skills

• Technical Support
• Communication Skills
• Problem Solving
• Team Collaboration
• Customer Service

What We Offer

• Competitive entry-level salary
• Training and mentorship programs
• Career growth opportunities in IT
• Supportive and collaborative work environment

Equal Opportunity Statement

We are an equal opportunity employer and value diversity in the workplace.