Infrastructure Engineer

Hiring: Infra Engineer (Linux/Windows – Incident & Event Management)

📍 Location: Bangalore

🕒 Shift: 24×7 Rotational

🏢 Function: Lenovo – SAP Managed Services

Role Overview

We are looking for an Infra Engineer to proactively monitor and manage infrastructure-level alerts and incidents, ensuring high availability and performance of SAP landscapes hosted on Azure and AWS.

Key Responsibilities

• Monitor infrastructure alerts (CPU, memory, disk, network) using Azure Monitor, AWS CloudWatch, and Zabbix .
• Validate, troubleshoot, and escalate critical alerts to SMEs within defined SLAs .
• Perform OS-level troubleshooting and service restarts for Windows & Linux (SLES/RHEL) servers.
• Coordinate with Cloud/Platform teams for VM restoration, scaling, and resource optimization .
• Review logs, identify anomalies, and support incident investigations.
• Execute patching and OS updates as per maintenance schedules.
• Maintain configuration, capacity, and availability dashboards.
• Contribute to DR drills , post-incident reviews, and RCA preparation.

Core Technical Skills

• Windows & Linux Server Administration (SLES/RHEL)
• Azure : VMs, Storage, Load Balancers, NSGs
• AWS : EC2, S3, VPC, Route 53
• Monitoring tools: CloudWatch, Azure Monitor, Zabbix
• Automation using Bash / PowerShell

Preferred Certifications

• Microsoft AZ-104
• AWS SysOps Administrator – Associate

Experience & Competencies

• 3–8 years of experience in infrastructure support within a managed services environment
• Strong collaboration with Basis, DB, and Cloud teams
• Customer-first mindset with a focus on minimizing infra-related downtime

Key Performance Indicators

• Infrastructure uptime
• Alert response & resolution time
• Change success rate