Innovation Centre Manager

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At Singtel, we believe in the strength of a vibrant, diverse and inclusive workforce where backgrounds, perspectives and life experiences of our people help us innovate and create strong connections with our customers. We strive to ensure all our people practices are non-discriminatory and provide a fair, performance-based work culture that is diverse, inclusive and collaborative.

Join us and experience what it's like to be with an Employer o f Choice . Together, let's create a brighter digital future for all. Awarded at the HR Fest Awards 2020.

Make an Impact by:

Ideation and Content Creation

• Partner with the internal stakeholders, namely the Lines of Businesses ("LoBs") and Customer Solution leaders as well as the Centre Director to co-ideate and curate the 'story' for the exhibits at the Innovation Centre, through use cases, using engaging content and immersive showcases to bring forth Singtel's deep capabilities and technologies to life for the different audiences, and to keep the exhibits refreshed.
• Partner with Content & Experience Manager to produce the content and showcases with 3rd party agencies.
• Research and deep dive on new technology topics for content integration, creation and refresh.
• Develop demo roadmaps as needed.
• Develop standards, systems and best practices for content creation, distribution, maintenance, content retrieval and content repurposing.
• Establish workflow for requesting, creating, editing, publishing, and retiring content.
• Harness the Centre for thought leadership, brand and key touchpoint for customer activation.
• Customise customer presentations targeted at C-suite Executives.
• Collaborate with relevant ecosystem partners to enhance propositions and customer benefits.
• Host Tier 2 and Tier 3 visits for customers, working with the Centre Director to customise tours as necessary.

Operations & Close-loop Reporting for Lead-Generation

• Plan, organise and coordinate all events related to the Centre, from customer visits, external delegations, to workshops/talks.
• Manage close-loop reporting with customer relation management tool (CRM), key performance metrics and workflow cadences for demand and lead-generation purposes.
• Manage spend to plan.
• Create and enforce Operations Playbook for the Innovation Centre.
• Manage scheduling and host allocation for visits.
• Support and own logistics for events held at the Innovation Centre.

Key Events/ Special Projects

• Work with internal and external stakeholders to deliver best-in-class industry forums.
• Co-facilitate meetings and workshops for customer engagements.

Skills for Success:

• Bachelor degree in Marketing, Business or Communications.
• Minimum 7 to 9 years of experience in Content Management, Content Marketing or Editorial for B2B, preferably in mid-to-large organisations.
• Possess excellent presentation and oral communications skills, including Powerpoint skills.
• Excellent verbal and written communication skills.
• Must be effective both as individual and in teams.
• Ability to think and act strategically, with excellence in executions.
• Ability to lead and inspire large teams of creative personnel and content creators to achieve company's stated goals.
• Strong attention to details with superior time and project management skills.
• Self-motivated, takes ownership and initiative to work independently.
• Ability to quickly learn and apply new skills and concepts and excel in multitasking in a demanding, fast-paced environment.
• Genuinely passionate and strong understanding of the ICT industry, emerging technologies and trends, ability to demonstrate how technologies contribute to digital transformation and business growth.
• Experience with managing Content Managing Systems is a plus.

Are you ready to say hello to BIG Possibilities?

Take the leap with Singtel to unlock new opportunities and accelerate your growth. Apply now and start your empowering career!