Inside Sales / Account Management Team Leader

Property Finder is the leading property portal in the Middle East and North Africa (MENA) region, dedicated to shaping an inclusive future for real estate while spearheading the region's growing tech ecosystem. At its core is a clear and powerful purpose: To change living for good in the region.

Founded on the value of great ambitions, Property Finder connects millions of property seekers with thousands of real estate professionals every day. The platform offers a seamless and enriching experience, empowering both buyers and renters to make informed decisions. Since its inception in 2007, Property Finder has evolved into a trusted partner for developers, brokers, and home seekers. As a lighthouse tech company, it continues to create an environment where people can thrive and contribute meaningfully to the transformation of real estate in MENA.

Reports To

Director, Key Accounts - Emerald

Summary

The Inside Sales Team Leader for Abu Dhabi and Northern Emirates will be responsible for leading a team of Inside Sales Representatives that manage existing customers, understand their needs, and ensure a smooth sales process that delivers renewal value and retention rates. The Inside Sales Team Leader will ensure their team provides an exceptional customer experience through consistent, impactful engagement with our customers; promptly addressing and resolving concerns to maintain client satisfaction while proactively providing data led insights and advice to ensure our clients success in using our platform. They will train, coach and motivate their team to identify and capitalize on upselling and cross selling opportunities to foster customer engagement, growth and revenue generation. To be successful as an Inside Sales Team Leader you should be able to build strong relationships with your team, key stakeholders with the wider organisation as well as with customers.

Key Responsibilities

• Ensure renewal, growth and product sales targets are consistently achieved while accurately forecasting three months ahead
• Drive a climate of operational excellence within the team, including Salesforce hygiene, internal tool utilisation and customer management
• Successfully hire and onboard new team members while coaching, developing, motivating and performance managing existing team members to ensure exceptional performance and customer experience
• Help your team drive contract negotiations and closure as needed, focusing on creating value for both the customer and the organisation while also serving as the point of escalation for customers, ensuring timely and effective resolution of issues
• Become an expert on Property Finder's products and processes as well as on the wider market

The Person Desired Qualifications

• Over 5 years of previous experience in a sales account management or renewal focused inside sales position within a SaaS, marketplace or subscription based business
• At least 2-3 years in a sales people management role
• Experience managing directly, and through a team, a base of existing B2B customers through the full renewal and growth cycle while consistently achieving growth and renewal sales targets
• Strong listening and sales skills including needs analysis, financial negotiation skills, objection handling, problem solving, etc.
• Ability to multi task, prioritize, and manage time effectively while delivering exceptional support to your team and service to our customers
• Excellent communication skills, both verbal and written including excellent presentation and meeting management skills.

Other Capabilities

• Bachelor's Degree in science, marketing, business or related fields
• Proficiency in Microsoft Office and CRM software such as including analysing performance report data to drive performance improvements
• Fluent level of verbal and written English and Arabic required
• Requirement to spend time on the ground with your team and customers in both the Abu Dhabi and Northern Emirates markets weekly

Our promise to talent

At Property Finder, we believe talent thrives in an environment where you can be your best self. Where you are empowered to create, elevate, grow, and care. Our team is made up of the best and brightest, united by a shared ambition to change living for good in the region. We attract top talent who want to make an impact. We firmly believe that when our people grow, we all succeed.

Property Finder Guiding Principles

• Think Future First
• Data Beats Opinions, Speed Beats Perfection
• Our People, Our Power
• The Biggest Risk is Taking no Risk at All

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