Inside Sales and Retail Support Professional, Personal Lines

Company Overview

Dolan & Maloney Insurance Agency (DMIA) is a long-established independent agency known for exceptional client service and a strong local reputation. We are growing and looking for a motivated, professional inside sales and support team member to join our Personal Lines division.

Summary

The Inside Sales & Retail Support Professional manages inbound sales opportunities from first contact through policy issuance and supports clients as they transition into our service team. This role also provides front-desk support, RMV coordination, and general office assistance.

This is an in-person role at our Westborough, MA office.

Responsibilities

• Manage the full sales process from intake to policy issuance
• Follow up on new business items after closing
• Cross-sell and upsell personal insurance products
• Ensure accurate applications and documentation
• Assist walk-in clients and provide front-office support
• Coordinate with service and retention teams
• Track and manage RMV runner items

Compensation

• $50,000–$80,000 annually, achieved through a combination of base pay and commission
• Eligibility for additional sales incentives
• DMIA may institute a draw against commissions program at its discretion, in compliance with applicable law, to ensure conformity with the Massachusetts Wage Act.

Benefits

• Comprehensive insurance options, including medical, dental, vision, life, AD&D, and disability plans
• Paid holidays and PTO
• Professional development support, including licensing assistance and continuing education opportunities
• Career-growth potential within a well-established, expanding agency
• Positive, team-oriented work environment with hands-on training and ongoing mentorship
• Stable, family-operated company culture with decades-long community reputation and long-term client relationships
• Opportunities to earn additional incentives through performance

Requirements

• Excels at in-person client interaction and provides a warm, professional front-office presence
• Thrives in a structured, supportive sales process and is motivated by performance-based earnings
• Balances friendliness with accuracy and attention to detail
• Stays organized under pressure while managing sales conversations, RMV tracking, and walk-ins
• Follows through independently and takes ownership of tasks
• Learns quickly and adapts to carrier systems and underwriting requirements
• Maintains a consistently professional demeanor as a representative of the DMIA brand
• Embraces ongoing development, licensing, and CE requirements
• Is fully comfortable working in person to support clients and office operations
• Insurance experience is a plus, but we will train the right person who brings drive, professionalism, and the right attitude

Schedule

• Monday–Friday
• Full-time, in person

How to Apply

Submit your resume directly through Indeed. Qualified applicants will be contacted for an interview.

Pay: $50,000.00 - $80,000.00 per year

Benefits:

• Dental insurance
• Disability insurance
• Health insurance
• Paid time off
• Paid training
• Tuition reimbursement
• Vision insurance

Work Location: In person