Inside Sales Officer

Job Purpose

To implement commercial policies and processes to support the Front Office Sales Team in achieving sales budgets for target accounts and markets within the UAE, GCC, and internationally. Responsibilities include reviewing RFPs, submitting proposals, logging orders in ERP, and facilitating contract execution.

Key Accountabilities

1. Policies, Processes, and Procedures

Contribute to the development and implementation of commercial, sales, and ordering policies and procedures.

Ensure effective intra-team collaboration to identify, close, and execute projects across various regions.

Maintain due diligence to ensure accurate communication and recording of customer, project, region, and pricing information within Client systems.

2. Budgets

Support the Front Office Sales Team in achieving regional sales budgets and action plans.

3. Risk Management

Support implementation of Client risk management system to identify, assess, and mitigate sales-related risks.

4. Continuous Improvement

Participate in innovation and continuous improvement initiatives to enhance productivity.

5. Reports

Provide accurate and timely reports on proposals, order intake, and metal bookings within each customer segment and region.

Functional Responsibilities

A. Business Development

Review RFQs/RFPs and submit compliant proposals for small to medium-sized customers (Stone & Silver category).

Coordinate with internal departments to ensure timely and accurate proposal submissions.

Follow up with potential customers and provide clarifications regarding products, delivery, and payment terms.

Maintain organized filing systems for proposals, orders, and metal bookings.

Stay updated on industry codes, standards, and regulations relevant to assigned regions/segments.

B. Pre-Contract

Complete all tender and quotation documentation; provide necessary clarifications on product supply and installation.

Verify contract documentation to ensure alignment of scope, specifications, and deliverables.

Conduct order review meetings to resolve issues and confirm order alignment with bid and internal capabilities.

C. Record of Contract in System

Draft contracts for review and approval.

Log sales orders and contracts accurately in Salesforce and SAP systems.

Ensure orders meet Client commercial terms, payment security, and financial safeguarding requirements.

D. Execution of Sales Contract

Verify contract terms and facilitate sign-off to close the deal.

Liaise with Order Execution and Operations teams to ensure smooth and timely order fulfillment.

Obtain necessary approvals for credit terms, guarantees, and other binding commitments before confirmation.

E. Pricing

Adhere to pricing guidelines as per the Responsibility & Authority Manual (RAM) during proposal and contract development.

F. Business Relationships

Foster and maintain strong customer relationships through effective communication and support.

G. Customer Relationship Management (CRM)

Use Salesforce CRM daily to manage customer accounts and strengthen relationships.

Utilize digital tools for regional sales management and ensure data accuracy across CRM and ERP systems.

Scope and Financials

Scope: Support sales in assigned accounts within specific customer segments and regions.

Financial Range: Support Sales Team in achieving a minimum MAMC of AED 6–8 million.

Organization Size: 1,500 employees.

Interfaces

Internal:

Regional Manager, Technical, Sales, Order Execution, Manufacturing, Finance, Materials, and Logistics teams.

External:

Existing and potential customers, consultants, and partners within assigned accounts and segments.