Inside Sales Representative / Account Manager

Property Finder is the leading property portal in the Middle East and North Africa (MENA) region, dedicated to shaping an inclusive future for real estate while spearheading the region's growing tech ecosystem. founded in 2007, the platform connects millions of property seekers with thousands of real estate professionals every day, offering a seamless and enriching experience that empowers buyers and renters to make informed decisions and transform real estate in MENA.

Reports To

Team Manager

Summary

The Inside Sales Representative (ISR) will manage existing B2B customers, understand their needs, and ensure a smooth sales process that delivers renewal value and retention rates. The ISR will provide an exceptional customer experience through consistent, impactful engagement, promptly addressing and resolving concerns to maintain client satisfaction while proactively providing data led insights and advice to ensure our clients success in using our platform. The ISR will identify and capitalize on upselling and cross selling opportunities to foster customer engagement, growth and revenue generation.

Key Responsibilities

• Communicate and conduct regular business reviews with existing customers via phone and Zoom
• Leverage internal data tools to drive performance optimization
• Coach and train existing clients while onboarding new clients
• Understand existing customers' needs and identify upsell and growth opportunities
• Execute renewals on time and with quality
• Forecast accurately, close sales and achieve sales targets
• Learn, present and demonstrate various products
• Stay informed about competing products and services

Desired Qualifications

• 2-3 years of previous experience in a sales account management or renewal focused inside sales position within a SaaS, marketplace or subscription based business
• Experience managing a base of existing B2B customers through the full renewal and growth cycle while forecasting accurately and consistently achieving renewal and growth sales targets
• Strong listening and sales skills including needs analysis, financial negotiation skills, objection handling, problem solving, etc.
• Ability to multi task, prioritize, and manage time effectively while delivering exceptional customer service
• Excellent communication skills, both verbal and written including excellent phone and meeting management skills.

Other Capabilities

• Bachelor's Degree in science, marketing, business or related fields
• Proficiency in Microsoft Office and CRM software such as
• Fluent level of verbal and written English required with Arabic, Urdu or Russian a plus

Our promise to talent

At Property Finder, we believe talent thrives in an environment where you can be your best self. We empower you to create, elevate, grow, and care. Our team is made up of the best and brightest, united by a shared ambition to change living for good in the region. We attract top talent who want to make an impact. We firmly believe that when our people grow, we all succeed.

Property Finder Guiding Principles

• Think Future First
• Data Beats Opinions, Speed Beats Perfection
• Optimise for Impact
• No Ostriches Allowed
• Our People, Our Power
• The Biggest Risk is Taking no Risk at All

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