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Instructional Designer Intermediate - Cogito
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Overview:
The Instructional Designer Intermediate is responsible for the successful development and system-wide delivery of training for software that is managed through the Information & Technology Services (ITS) department. Working under moderate supervision, this position designs training curricula, develops educational content, configures software training environments, coordinates & conducts training sessions, and resolves service tickets & requests. This position communicates and collaborates with all stakeholders of the organization to improve individual and organizational performance.
This position is HYBRID, requiring in person two to three times per month.
Responsibilities:
Qualifications:
EDUCATION:
EXPERIENCE:
LICENSURE/CERTIFICATION/REGISTRY/LISTING:
The Instructional Designer Intermediate is responsible for the successful development and system-wide delivery of training for software that is managed through the Information & Technology Services (ITS) department. Working under moderate supervision, this position designs training curricula, develops educational content, configures software training environments, coordinates & conducts training sessions, and resolves service tickets & requests. This position communicates and collaborates with all stakeholders of the organization to improve individual and organizational performance.
This position is HYBRID, requiring in person two to three times per month.
Responsibilities:
Develops and implements / delivers the software training program for one?s respective Epic application(s) and/or other ITS software; creates and edits the curriculum and training/support materials for all roles as well as collaborates with leaders and analysts to determine the best approaches for training program development and user training.
Provides training and remediation for all system users via classroom, independent, at-the-elbow, refresher, new hire, thrive, online, and/or blended learning.
Coordinates training-related logistics and communications, responds to requests for training, Reviews / routes / resolves pertinent service tickets, supports help line calls, and rounds among stakeholders.
Creates, builds, configures, tests, and maintains the software training environments, and works in conjunction with application teams and technical teams to ensure consistency between production and training environments.
Participates in recruiting, selecting, coordinating, educating, credentialing, and ongoing deployment of Credentialed Trainers (CT?s) to assist with super user and end user training. Ensures that CT?s are trained and equipped to successfully serve specific applications and user areas.
Performs other duties as assigned.
Provides training and remediation for all system users via classroom, independent, at-the-elbow, refresher, new hire, thrive, online, and/or blended learning.
Coordinates training-related logistics and communications, responds to requests for training, Reviews / routes / resolves pertinent service tickets, supports help line calls, and rounds among stakeholders.
Creates, builds, configures, tests, and maintains the software training environments, and works in conjunction with application teams and technical teams to ensure consistency between production and training environments.
Participates in recruiting, selecting, coordinating, educating, credentialing, and ongoing deployment of Credentialed Trainers (CT?s) to assist with super user and end user training. Ensures that CT?s are trained and equipped to successfully serve specific applications and user areas.
Performs other duties as assigned.
EDUCATION:
Required: Bachelor's degree or equivalent experience in relevant field
EXPERIENCE:
Required: 2 years
LICENSURE/CERTIFICATION/REGISTRY/LISTING:
Required: Clinical employees must maintain licensure appropriate to clinical education and training, without lapse. For Cone HealthLink (CHL) / Epic applications, must satisfactorily complete required Epic certification testing within the timeframe specified in the Epic Certification commitment policy.
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