Insurance Billing Coordinator / Patient Service Representative

At Fox Crossing Chiropractic, we’re committed to providing top-notch chiropractic care to our patients. We pride ourselves on creating a welcoming and supportive environment that makes healing a positive and engaging experience. We're looking for a Patient Service Representative with insurance or billing experience who can help us deliver exceptional patient care while maintaining a fun, friendly atmosphere in the office.

Accounts & Billing Specialist / Patient Service Representative

This role involves front-desk operations, coordinating schedules, maintaining accurate records, and assisting with daily office tasks to ensure our clinical chiropractic team can focus on providing excellent patient care. Coordinating with our billing company and managing insurance billing to verify claims are processing correctly.

Key Responsibilities

• Greet patients warmly, check them in, and assist with intake paperwork.
• Answer phone calls, emails, and messages in a professional and timely manner.
• Schedule and confirm patient appointments, manage the calendar, and coordinate with providers.
• Verify insurance benefits, process billing, and collect payments.
• Maintain accurate patient records and ensure confidentiality in compliance with HIPAA.
• Prepare and manage patient correspondence, reports, and other administrative documents.
• Assist with office organization, supply management, and vendor communication.
• Provide general administrative support to chiropractors and staff as needed.
• Verify and send patient statements.
• Coordinate with our billing company.
• Oversee patient accounts.
• Check on insurance claims.
• Overseeing Accounts Receivable.

Administrative Assistant Qualifications

• High school diploma or equivalent (Associate’s or Bachelor’s degree preferred).
• Prior administrative, billing, medical office, or customer service experience preferred.
• Excellent communication and interpersonal skills.
• Strong organizational skills and attention to detail.
• Proficient in Microsoft Office Suite and comfortable learning practice management software.
• Ability to multitask, prioritize, and work independently in a fast-paced environment.
• Professional demeanor with a patient-first attitude.
• Available, punctual and reliable.
• A good human with a big heart

Why You’ll Love Working Here:

• Competitive salary and benefits
• Supportive, friendly, and fun work environment
• Opportunities for growth and professional development
• No two days are ever the same – exciting and fulfilling work
• Work with a team that truly cares about patient care and the well-being of each other
• Growing business

Benefits:

• Free chiropractic care for yourself.
• Discounted chiropractic care for anyone living in your household.
• Paid continuing education and license fees.
• Paid time off (PTO).
• Holiday Pay.
• Retirement account with employer match
• Sick Pay
• Supplement Discount

Ready to Make a Difference?
If you’re ready to bring your energy, experience, and organization to a great team, we’d love to meet you!

Job Type: Full-time

Pay: $15.00 - $23.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Employee discount
• Paid time off
• Professional development assistance
• Retirement plan

Application Question(s):

• What hours are you avaliable to work?
• Where are you commuting from?
• Are you available to Open at 630am or Close at 645pm 1-2 shifts per week?
• How many hours per week would you like to work?
• What wage are you currently making/what wage would you be needing to start at?

Experience:

• Chiropractic or Administrative: 1 year (Preferred)

Work Location: In person