Insurance Business Analyst

Insurance Business Analyst

Location: Orlando, FL
Employment Type: Full-Time

About Us
The Insurance Company is a dynamic, mid-sized property and casualty commercial insurance carrier with approximately $300 million in annual premiums. We pride ourselves on delivering innovative solutions and exceptional service to our clients. Join our team and help us shape the future of insurance technology and business operations.

Position Overview

We are seeking an experienced Insurance (Business) Analyst to serve as a critical liaison between business operations and IT. This role ensures that technology solutions align with business needs and supports core systems to sustain and improve organizational performance. Reporting to business units (Underwriting, Finance, Sales/Marketing) and collaborating closely with IT and a third-party SaaS vendor, you will play a key role in optimizing workflows and driving efficiency.

Key Responsibilities

• Act as the primary administrator and point of contact for the Policy Administration System (SaaS solution: Origami Risk).
• Develop a deep understanding of business logic and processes related to policy administration, including rating, underwriting, billing, payments, and policyholder portal.
• Assist users with no-code/low-code configuration tools; coordinate with SaaS vendor for advanced configurations.
• Manage system enhancements, upgrades, and integrations in partnership with IT.
• Analyze operational data to identify trends and recommend improvements.
• Evaluate workflows and implement automation tools (including AI) to enhance productivity and reduce manual tasks.
• Create and deliver ad-hoc reports for business leaders.
• Perform other duties as assigned.

Qualifications

Education & Experience:

• Bachelor’s degree in Business Administration, Computer Science, IT, or related field (required).
• Minimum 5 years in business analysis or related role (insurance or financial services preferred).
• Proficiency in reporting tools (Excel, Power BI, SQL, etc.).
• Familiarity with process automation tools and workflow optimization (Microsoft Copilot AI experience a plus).

Skills & Abilities:

• Strong analytical and problem-solving skills.
• Excellent oral and written communication skills.
• Project management experience.
• Ability to learn and apply no-code/low-code configuration tools quickly.
• Intermediate to advanced Excel skills.
• Comfort with AI concepts and ability to implement AI-driven solutions.
• Collaborative mindset and ability to work across teams.

Why Join Us?

We value our employees and offer a comprehensive benefits package, including:

• 14 Paid Holidays (including your birthday!)
• Pension Plan
• 457(b) Retirement Plan with Employer Match
• Health Insurance
• Vision and Dental Coverage