Insurance Call Center Supervisor – 2-20 License Required

Company Description

Del Toro Insurance is an insurance franchisor focused on developing and empowering entrepreneurs within the industry. With operations in Florida and Texas, we provide a strong support ecosystem—including training, onboarding, IT, HR, and accounting—to drive the success and growth of our employees and franchisees.

Through strategic partnerships with leading insurance carriers, we offer a structured and scalable platform that fosters long-term professional development and sustainable career growth.

Role Description

This is a full-time, on-site role for an Insurance Call Center Supervisor located in Miami, FL. The Supervisor will oversee daily call center operations, manage team performance, and ensure the delivery of excellent customer service. This role is ideal for a licensed insurance professional who thrives in a leadership position, is results-driven, and enjoys coaching a team to achieve strong sales performance.

Key Responsibilities

• Supervise and support the daily activities of the call center sales team.
• Monitor sales performance and key metrics, providing coaching and feedback to improve results.
• Implement strategies to increase sales conversion rates and customer engagement.
• Assist with recruiting, training, and onboarding new sales agents.
• Manage team schedules and ensure adequate call center coverage.
• Handle escalated customer issues with professionalism and efficiency.
• Ensure compliance with company policies, procedures, and quality standards.
• Collaborate with other departments to support campaigns, promotions, and operational improvements.

Qualifications

• Active Florida 220 Property & Casualty License (required)
• Minimum of 1 year of experience in Auto Insurance (preferred)
• Minimum of 6 months of call center experience (preferred)
• Proven ability to meet or exceed sales targets
• Strong leadership, coaching, and motivational skills
• Excellent communication and problem-solving abilities

Benefits:

• Paid time off

Work Location: In person