Insurance Customer Service Representative

Job description:

We are seeking a dedicated and experienced Licensed Client Service Rep. to join our customer service department. The ideal candidate will possess strong customer service skills and a passion for delivering exceptional customer service. As a service rep., you will assist with the daily operations of the service department, ensuring that all clients requests are meet with quality standards while maximizing customer satisfaction and driving retention throughout the agency.

Responsibilities

As a Client Service Rep. with Mayberry Insurance Agency, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency

• Your attention to detail, customer service skills, and desire to help people make you an ideal fit
• You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support
• Provide an unparalleled customer support experience via in person, phone, email, and text
• Provide prompt, accurate, and friendly customer service
• Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions and billing clarification
• Use exemplary communication to efficiently meet the needs & exceed the expectations of our customers
• Process customer service requests quickly and thoroughly
• Treat our customer with the Platinum Rule, “Treat others how they want to be treated”
• Collaborate with our customers on topics such as, billing, contact information, payment request and policy level adjustments

Requirements

Excellent communication skills - written, verbal and listening

• People-oriented
• Organizational skills
• Self-motivated
• Detail oriented
• Proactive in problem solving
• Dedicated to customer service
• Able to learn computer functions
• Ability to work in a team environment
• Ability to multi-task
• Ability to effectively relate to a customer
• Bilingual - Spanish preferred
• Property and Casualty license (must have currently)

Job Type: Full-time

Benefits:

• Health insurance
• Paid time off

Schedule:

• Monday to Friday

License/Certification:

• General Lines Property & Casualty License (Required)

Ability to Commute:

• Flower Mound, TX 75022 (Required)

Work Location: In person

Benefits:

• Health insurance
• Paid time off

License/Certification:

• Property & Casualty License (Not Adjusters) (Required)

Ability to Commute:

• Flower Mound, TX 75022 (Required)

Work Location: In person

Application Question(s):

• Do you have call center experience working in a high call volume environment?

License/Certification:

• General Lines Property & Casualty (Not Adjusters) (Required)

Ability to Commute:

• Flower Mound, TX 75022 (Required)

Work Location: In person