Insurance Support Specialist

Why Work for Us

We are a busy, close-knit Medicare insurance agency based in South Florida — and we take care of our people the same way we take care of our clients.

At Insurance n You, you do not need to have it all figured out on day one. We provide the training, the tools, and the team support to help you grow into the role and beyond. What we do need is someone who genuinely cares about helping seniors navigate one of the most important decisions of their lives.

If that sounds like you, we would love to meet you.

Full Job Description

Medicare or customer service experience preferred — we train the right people!

Join a well-established, high-volume Medicare insurance agency in South Florida where your work makes a real difference in the lives of seniors. We are looking for a compassionate, detail-oriented Insurance Support Specialist to serve as a trusted resource for our Medicare clients — helping them understand their benefits, navigate plan options, and resolve issues with confidence.

This is not just a customer service job — it is a career with real earning potential, comprehensive training, and a team that has your back.

Responsibilities:

• Handle client inquiries via phone and email regarding Medicare plans, benefits, billing, and claims
• Assist clients with enrollment updates, plan changes, and coverage questions
• Maintain accurate, organized records within our CRM system
• Deliver clear, empathetic, and professional communication in every interaction
• Partner with agents to support client satisfaction and long-term retention

Requirements:

• Experience in Medicare, health insurance, or customer service preferred — a coachable, growth-oriented mindset matters most
• Strong communication, problem-solving, and multitasking abilities
• Comfortable working with computers, CRM platforms, and online portals
• 4-40 license preferred but not required — we will help the right candidate get there

Benefits:

• Base pay plus monthly and quarterly performance bonuses
• Full Medicare and product training provided
• Monday–Friday, 10:00 AM – 6:30 PM | No weekends
• Occasional overtime during peak enrollment seasons (AEP/OEP)
• Supportive team culture with real growth potential

Compensation: Compensation structure — including base and bonus breakdown — is discussed during the interview to find the best fit for each candidate. Top performers earn $70,000+.

Schedule:

• Monday to Friday
• 8.5-hour shift (10:00 AM – 6:30 PM)
• No weekends

Work Location: In person — Fort Lauderdale, FL

Pay: From $1,000.00 per week

Experience:

• Customer support: 2 years (Required)

Language:

• English (Required)

Shift availability:

• Day Shift (Required)

Ability to Commute:

• Fort Lauderdale, FL 33334 (Required)

Work Location: In person