Intake Coordinator

Intake Coordinator – Personal InjuryFirst Impressions Matter—And So Do You

At Martin Law, we believe that how we welcome potential clients sets the tone for everything that follows. As our Intake Coordinator, you're not just screening calls—you're often the first voice someone hears when they're at their most vulnerable, looking for help after an injury that's turned their world upside down.

This role is about more than qualification and conversion. It's about recognizing that behind every lead is a person who needs to know they've found the right advocate. The best intake coordinators understand that the difference between a qualified lead and a loyal client often comes down to one crucial moment: making someone feel heard, understood, and confident they've made the right call.

We're Building Something That Lasts

We're not just building a team—we're building something that lasts. At Martin Law, we believe your most valuable investment isn't just your talent, it's your time. We're looking for people who don't just want a job, but want to be part of something tightly knit—where relationships run deeper than transactions, where you genuinely enjoy building something meaningful together.

What You'll Do

Lead Screening & Qualification:

• Conduct initial consultations with potential clients via phone, web chat, and in-person meetings
• Assess case viability using established qualification criteria and firm guidelines
• Gather essential case information, incident details, and medical history
• Determine statute of limitations issues and potential case value
• Screen for conflicts of interest and competing legal representation

Conversion & Client Onboarding:

• Convert qualified leads to retained clients through a consultative conversational approach
• Explain case work-up processes, firm fee structures, and case expectations clearly
• Secure signed retainer agreements and complete intake documentation
• Coordinate initial case setup with case management team
• Ensure timely follow-up on all leads within firm standards

Relationship Building:

• Serve as the welcoming face of Martin Law during clients' most vulnerable moments
• Build rapport and trust that sets the foundation for long-term client relationships
• Educate potential clients on their rights and available legal options
• Maintain professional, empathetic communication that reflects firm values

We're Looking for Someone Who...

• Has experience in personal injury intake, legal sales, or client-facing roles and understands that first impressions set the tone for everything that follows
• Knows how to quickly assess case viability while maintaining genuine empathy for people in crisis
• Understands that converting leads isn't about pressure—it's about helping people recognize they've found the right advocate
• Appreciates the importance of educating potential clients about their rights and legal options
• Recognizes that behind every call is someone who needs to feel heard, understood, and confident in their choice

The Ideal Candidate Has...

• Minimum of 4+ years of experience in personal injury intake or legal client relations
• HS Diploma or equivalent
• Proven track record of meeting or exceeding conversion goals and metrics
• Excellent verbal and written communication skills
• Experience with CRM systems and intake management software (Filevine experience a plus)
• Ability to handle high-volume lead flow while maintaining quality interactions
• Strong relationship-building skills and natural empathy

The Ideal Candidate Is Someone Who...

• Understands that every call could be someone's lifeline during their darkest moment
• Has natural empathy but can maintain professional boundaries
• Thrives in a metrics-driven environment while never losing sight of the human element
• Can quickly assess complex situations and make sound qualification decisions
• Enjoys educating people about their rights and available options
• Takes pride in being the reason someone chooses to trust us with their case

What We Offer

Culture & Growth:

• Direct involvement in firm growth and client acquisition strategy
• Opportunity to shape intake processes and procedures
• Professional development opportunities in case acquisition and client relations
• Input on marketing effectiveness and lead quality improvement

Our Compensation and Benefits...

• Annual Compensation $70,000 - $90,000 based on your experience, PLUS performance incentives
• Health, Dental, and Vision insurance
• 401k retirement plan
• Paid time off
• The opportunity to be the first voice of hope someone hears during their most difficult moment

Why Join Us

• Be part of a start-up law firm with a strong vision and values-driven culture
• Enjoy a tight-knit team where your contributions are valued and visible
• Play a role that lets you feel fulfilled at the end of each day knowing you helped people find hope
• A role with real ownership of your craft and your impact
• Direct involvement in firm growth and the client experience from day one

Ready to invest your career in something meaningful? If you believe the best work happens when talented people genuinely enjoy building something together, we want to talk.

Pay: $70,000.00 - $80,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Vision insurance

Work Location: In person