Intake Specialist and Case Manager

✅Pre-Suit Assistant / Intake Specialist – Join the Winning Team at Tucker Law®!

• Location: Fort Lauderdale, FL
• Pay: $17-23
• Job Type: Full-time (In-person)

About Tucker Law®

Founded in 2013, Tucker Law® is a recognized leader in personal injury, patent, and trademark law in Florida. We are dedicated to helping clients pursue personal injury claims, including car accidents, slip and falls, and other negligence-related cases. As our firm continues to expand, we are seeking a motivated Intake Specialist / Pre-Suit Assistant to join our growing personal injury team.

Job Summary

The Intake Specialist / Pre-Suit Assistant serves as the first point of contact for potential clients, handling new intakes and sign-ups over the phone. This role requires strong phone communication skills, compassion, and the ability to assess client needs effectively. You will also assist in opening claims with insurance companies, sending initial paperwork, and requesting medical records.

Primary Duties:

✔ Handle and follow up with all new leads.
✔ Conduct intake interviews with potential clients to gather case details.
✔ Assist potential clients with initial questions to facilitate the hiring process.
✔ Guide clients through the intake process, ensuring a smooth transition from inquiry to signed client.
✔ Maintain clear communication with attorneys and staff regarding new leads.
✔ Process newly signed clients and open insurance claims.
✔ Coordinate vehicle repairs and rental car coverage for clients.
✔ Assist with gathering critical case documents, including medical records, police reports, and video footage.
✔ Provide general office support and contribute as a team player.

Qualifications & Skills

✔ Excellent phone communication skills – confident, compassionate, and persuasive.
✔ Ability to multitask and manage a busy practice environment.
✔ Strong teamwork and communication with attorneys and staff.
✔ Ability to work independently with attention to detail.
✔ Above-average computer skills, including Windows, Microsoft Office, and Adobe Acrobat.
✔ Bilingual (English/Spanish) is required.

Benefits & Perks

✔ Paid Time Off (PTO) plus 7 paid holidays per year.
✔ 401K.
✔ Opportunities for professional growth in a thriving law firm.
✔ Work in a collaborative and fast-paced environment.

Join Our Team!

If you have a passion for helping people, excellent communication skills, and the ability to manage a high-volume legal practice, we want to hear from you! Apply today with your resume.

Be a part of a growing firm and make a difference in clients’ lives!

Job Type: Full-time

Pay: $17.00 - $23.00 per hour

Benefits:

• Paid time off

Work Location: In person