Intake/Dispatch Coordinator

About the Role

SERVPRO Team Bisig is looking for a highly organized and customer-focused Intake Coordinator / Dispatch Coordinator to join our team. This role is responsible for handling incoming calls, gathering accurate job information, dispatching crews, coordinating schedules, and ensuring a smooth communication flow between customers, insurance adjusters, technicians, and project managers.

The ideal candidate is calm under pressure, has a strong sense of urgency, communicates clearly, and understands the importance of providing excellent customer service—especially over the phone. This position plays a critical role in making sure new jobs are handled quickly, accurately, and professionally from the first call through dispatch.

Key Responsibilities

• Answer and manage incoming calls from homeowners, property managers, insurance adjusters, agents, and referral partners.
• Gather detailed and accurate information for new job leads, including loss details, customer contact information, property address, insurance information, and urgency of the situation.
• Create new job files and enter information accurately into company systems.
• Dispatch mitigation, contents, or reconstruction crews based on job needs, availability, and urgency.
• Coordinate daily schedules for technicians, crews, and project managers.
• Communicate with customers to provide updates, confirm appointments, and set expectations.
• Work closely with project managers and field teams to ensure jobs are assigned and responded to promptly.
• Monitor job status and follow up to ensure timely response and proper documentation.
• Maintain clear, professional communication with insurance adjusters, homeowners, and internal team members.
• Prioritize emergency calls and respond with a strong sense of urgency.
• Assist with after-hours or emergency dispatch coordination as needed.
• Keep internal teams informed of schedule changes, customer updates, and urgent job details.
• Support office and administrative functions related to intake, dispatch, and job coordination.
• Represent SERVPRO Team Bisig professionally and provide excellent customer service during stressful situations.

Qualifications

• Prior experience in dispatch, intake coordination, customer service, call center, scheduling, restoration, construction, or a related field preferred.
• Strong phone communication skills and a professional, calm demeanor.
• Ability to handle multiple incoming calls and tasks at the same time.
• Excellent organization and attention to detail.
• Comfortable working in a fast-paced, high-pressure environment.
• Strong sense of urgency and ability to prioritize emergency situations.
• Ability to communicate effectively with homeowners, adjusters, technicians, and project managers.
• Basic computer skills and ability to learn company software systems.
• Reliable, humble, team-oriented, and willing to help wherever needed.
• Restoration, mitigation, insurance, or construction industry experience is a plus, but not required.

Ideal Candidate Profile

The right person for this role is someone who can stay composed when things get busy, communicate clearly with customers who may be dealing with stressful property damage situations, and keep the team organized throughout the day. They understand that every call matters and that quick, accurate dispatching can make a major difference for the customer and the company.

Work Environment

This role operates in an office environment and requires regular phone and computer use. The Intake Coordinator / Dispatch Coordinator will work closely with field teams, project managers, and office staff to support daily operations and emergency response needs.

Benefits

• Competitive pay
• Full-time opportunity with a growing SERVPRO team
• Supportive team environment
• Training and development opportunities
• Opportunity to grow within the restoration and construction industry
• Additional benefits may be available based on company policy

Equal Opportunity Employer

SERVPRO Team Bisig is an Equal Opportunity Employer. We value teamwork, professionalism, accountability, and excellent customer service.

Pay: $18.00 - $23.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Professional development assistance
• Vision insurance

Work Location: In person