International Customer Service Representative

Customer Experience Associate – International Support
Location: Gulshan-e-Iqbal, Karachi (On-site)
Employment Type: Full-Time

Shift Options

• Day Shift: 1:00 PM – 9:00 PM
• Night Shift: 6:00 PM – 3:00 AM

Join Our Global Support Team

Renexus Resource Group is strengthening its international customer service operations and is looking for energetic, communicative, and client-focused individuals to join our growing team. This role is ideal for candidates who enjoy interacting with customers, solving problems, and contributing to a positive support experience. Whether you’re a fresh graduate or an early-career professional, this position offers training, growth opportunities, and exposure to international markets.

Your Key Responsibilities

• Assist international customers through phone, email, and chat, ensuring timely and professional communication.
• Understand customer concerns, provide appropriate solutions, and maintain a helpful and positive approach.
• Coordinate with internal teams to ensure smooth service delivery and follow-up.
• Document each interaction accurately within CRM systems and ensure data consistency.
• Work toward meeting service benchmarks, including quality, response time, and issue resolution rates.

What We’re Looking For

• Strong command of English (both spoken and written) with confidence in professional communication.
• Comfort using technology, online tools, and CRM platforms.
• Quick learner with a proactive mindset and an interest in global customer support.
• Prior experience in customer service is a plus, but not required — comprehensive training will be provided.

Compensation & Growth

• Salary: PKR 30,000 – 50,000 (depending on skills and experience).
• Incentives: Monthly bonuses available — top performers can earn 50,000+.
• Career Growth: Clear pathways toward senior roles within customer support and operations.
• Work Environment: Supportive, collaborative, and performance-driven culture.

Begin Your Professional Journey with Us

If you’re eager to establish a strong foundation in international customer support and want to work with a company that values development and performance, we encourage you to apply.

Take the next step and become a key part of our global support division.

Job Type: Full-time

Pay: Rs30,000.00 - Rs50,000.00 per month

Work Location: In person