International Customer Support Specialist (Non-Sales / Night Shift)

US Support (No Sales Targets) | Earn up to 75k | Night Shift

ABS International (Gulshan-e-Iqbal) is hiring Customer Support Specialists for our In-House US Operations. This is a 100% Service Role. We do not have sales targets. We do not have "campaign closures." We are the Principal Business Owner (16 Years in Market), offering a stable career path.

THE HONEST BREAKDOWN:

• Base Salary: PKR 40,000 – PKR 50,000 (Fixed & Guaranteed).
• Performance Bonus: Earn up to PKR 20,000 – 25,000 monthly (Based on Quality Scores/Attendance).
• Total Potential: Consistent performers take home PKR 65,000 – 75,000.
• Perks: Attendance Allowance (3k), Paid Training, Annual Increments.

THE ROLE :

• Inbound: Handle customer queries via phone and email for our US brand.
• Resolution: Focus on First Contact Resolution (FCR) and customer satisfaction.
• Coordination: Verify order details and update client records in Salesforce.
• Zero Selling: Your job is to help the customer, not sell to them.

REQUIREMENTS:

• English: Fluent with a Neutral or American accent (Mandatory).
• Experience: 6+ Months in International CSR or BPO Support.
• Shift: Night (6:00 PM – 2:00 AM).
• Location: Gulshan-e-Iqbal, Block 13-C., Johar

HOW TO APPLY: Click "Apply Now". Note: Candidates with a valid BPO background will be contacted within 24 hours.

Job Type: Full-time

Pay: Rs35,000.00 - Rs45,000.00 per month

Work Location: In person