Inventory & Customer Support Specialist

Inventory & Customer Support Specialist (CAD Training Provided)

Riley-Gardner Memorial Company
Hamilton, TX
Full-Time

Job Overview

Riley-Gardner Memorial Company is seeking a motivated and detail-oriented Inventory & Customer Support Specialist to join our team in Hamilton, Texas.

This role combines inventory management, customer service, and CAD-based design support, making it ideal for someone who enjoys both organization and problem-solving. No CAD experience is required—we will train the right individual—but a willingness to learn and grow is essential.

Key Responsibilities

• Manage and track granite inventory, materials, and incoming shipments
• Coordinate with suppliers on availability, orders, and delivery timelines
• Maintain accurate inventory records and assist with regular counts
• Provide support to customers and internal teams with professionalism and urgency
• Assist with monument design updates and revisions using CAD software (training provided)
• Communicate with retail locations and production to ensure smooth workflow
• Help resolve issues quickly and go above and beyond to meet customer needs

Qualifications

• Strong customer service skills with a willingness to go the extra mile
• Highly organized with strong attention to detail
• Comfortable using computers and learning new software
• Ability to manage multiple priorities in a fast-paced environment
• Positive attitude and team-oriented mindset
• Previous experience in inventory, purchasing, or customer service preferred
• CAD experience (such as ARES Commander) is a plus, but not required

What We’re Looking For

• Someone who takes ownership and follows through
• A problem-solver who doesn’t wait to be told what to do
• A team player who supports both customers and coworkers
• Willingness to learn CAD and grow within the company

Work Environment

• Primarily office-based in Hamilton, TX
• Some interaction with production and inventory areas

Compensation & Benefits

• Competitive pay based on experience
• Opportunities for advancement and skill development
• Stable, long-term position with a growing company
• Benefits package available (if applicable)

Why Join Riley-Gardner Memorial

Riley-Gardner Memorial Company is a growing organization with multiple locations, focused on quality, efficiency, and customer care. This position offers the opportunity to develop valuable skills in both operations and design while making a meaningful impact.

How to Apply

Apply through Indeed or contact us directly at 254-386-8951 or at apps@rileygardnermemorial.com

Job Type: Full-time

Pay: $18.00 - $20.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Health insurance
• Paid time off
• Vision insurance

Ability to Commute:

• Hamilton, TX 76531 (Required)

Ability to Relocate:

• Hamilton, TX 76531: Relocate before starting work (Required)

Work Location: In person