Invigilator / Test Centre Staff - Part-Time

Role purpose

The IELTS on Computer Invigilator is responsible for the administration, security, and smooth delivery of the IELTS test in a digital environment. Operating strictly in accordance with IELTS rules and regulations , this role ensures absolute test integrity while maintaining a supportive, professional, and seamless customer service environment that enables candidates to perform at their best.

Key accountabilities

1. Technical & Room Setup

• System & Hardware Readiness: Set up computer workstations and ensuring all hardware is fully functional before candidates enter.
• Platform Verification: Launch and check the testing platform on all devices, ensuring systems are securely locked down and ready for login.
• Stationery & Materials: Layout permitted physical stationery, login credentials, and necessary rough work materials in accordance with strict IELTS regulations.

2. Candidate Management & Customer Service

• Check-In & Identity Verification: Perform rigorous identity, passport, and biometric checks prior to and during the test.
• Admissions Guidance: Direct candidates to their designated computer stations and enforce strict rules regarding prohibited personal belongings.
• Candidate Support: Provide exceptional customer service by addressing candidate technical or operational queries in a calm, professional manner.

3. Test Invigilation & Security

• Monitoring & Compliance: Closely follow, execute, and enforce all official IELTS testing procedures, security protocols, and invigilation regulations.
• Environment Control: Maintain absolute silence and active surveillance throughout the test room to prevent and detect malpractice or cheating.
• Technical Troubleshooting: Actively assist candidates with basic computer-based issues (e.g., volume adjustments, screen freezing, or hardware replacement) and escalate major system disruptions immediately to the Test Centre Administrator.
• Irregularity Reporting: Document and deal with any testing irregularities or technical disruptions during the session exactly in accordance with standard operating procedures.

Required experience

• Technical Requirements
• Digital Literacy: Proficiency in handling computer hardware, navigating digital interfaces, and a quick adaptability to testing software.

Core Capabilities

• Language Proficiency: A competent level of English communication (both written and verbal).
• Professional Integrity: Absolute commitment to maintaining the highest standards of confidentiality and security regarding test materials and data.
• Attention to Detail: Deep understanding of the critical importance of strict protocols, compliance criteria, and test administration rules.
• Interpersonal Skills: Excellent customer service skills combined with cultural awareness and an appreciation for diverse communication styles.
• Personal Attributes: Highly dependable, reliable, punctual, and able to remain calm under pressure.
• Troubleshooting: Ability to resolve basic technical, hardware, or software hiccups calmly under timed conditions.

Education & Experience

• Successful completion of a Secondary/High School diploma (minimum requirement).
• Previous experience in invigilation, technical support, or high-stakes customer service environments is an asset.

Job Details & Application

• Job Type: Part-time

• Hours & Availability: Shift schedules are dependent on test bookings (often including Saturdays and weekdays). Shifts typically begin early (e.g., 7:00 AM) and require availability for approximately 6 to 8 hours per test day.

• Salary: 500 - 600 per hour

Job Type: Full-time

Pay: Rs500.00 - Rs600.00 per hour

Education:

• Intermediate (Required)

Location:

• Lahore (Required)

Work Location: In person