IT Business Analyst

This Is How We Fly

At JSX, we’re not just a lifestyle carrier – we’re a lifestyle employer. Here, entrepreneurship meets determination, and excellence is our standard. We believe that the journey is just as important as the destination, and every day, we strive to create a Joyful, Simple eXperience for our Customers. Join us, and find your runway to growth, innovation, and success.

About the Role:

As an IT Business Analyst, you will act as the liaison between business units and IT, translating operational goals into actionable technology solutions. You’ll work closely with stakeholders across Marketing, Product, Engineering, and Operations to gather requirements, streamline processes, and deliver systems that improve efficiency, communication, and Customer engagement.

This is an on-site position based at JSX Headquarters in Dallas, TX.

JSX is unable to provide current or future employment-based visa sponsorship (e.g., H-1B, TN, or similar). This position requires that applicants be legally authorized to work in the United States on a full-time basis.

A Day in the Life:

Your day will be varied and cross-functional, blending analytical work, collaboration, and project support to ensure business and technology stay in sync. You’ll also:

• Collaborate with business stakeholders to gather and document requirements.
• Translate business needs into clear user stories and technical specifications.
• Support the delivery of customer-facing content updates across digital platforms.
• Coordinate content workflows within CMS and knowledgebase systems.
• Assist with project scope, objectives, and communication of key deliverables.
• Participate in testing and validation of new systems or feature enhancements.
• Analyze data to identify trends, inefficiencies, and opportunities for improvement.
• Prepare reports and dashboards that drive informed decision-making.
• Maintain comprehensive documentation for projects and solutions.
• Proactively identify and propose process and system improvements.

Why You’ll Love This Role:

• Impactful Work: Bridge the gap between technology and people, improving both operations and Customer experience.
• Career Growth: Gain exposure to IT, analytics, and project management in a high-growth aviation environment.
• Collaboration: Work with passionate teams that value innovation, creativity, and shared success.
• Learning Culture: Access opportunities to expand your technical and business analysis skills.

What Makes a Successful IT Business Analyst?

We’re looking for someone who is:

• Analytical: You find patterns in complexity and turn data into actionable insight.
• Collaborative: You build trust across teams through clear communication and follow-through.
• Detail-Oriented: You bring accuracy and structure to fast-paced environments.
• Adaptable: You navigate shifting priorities with focus and composure.
• Entrepreneurial: You take ownership, act decisively, and continually seek to improve.

Required Experience:

• Bachelor’s degree in Information Technology, Business Administration, or a related field (or equivalent experience)
• 1–3 years of experience in business analysis, project coordination, or a related role
• Understanding of SDLC and Agile methodologies
• Familiarity with business process modeling and requirements gathering
• Experience with data analysis and visualization tools (Excel, Power BI, or similar)

Preferred Experience:

• Experience with content management systems (CMS) or collaborative platforms
• Knowledge of data reporting and dashboard creation
• Exposure to aviation, logistics, or customer-focused technology environments

Skill, Licenses, & Certifications:

• Strong written and verbal communication skills
• Analytical and critical thinking abilities
• Proficiency with Microsoft Office and Google Suite
• Familiarity with Jira, Confluence, or similar workflow tools (preferred)

Pay & Perks:

Compensation is $XX.XX/hour. This was established after performing market research and is aligned with our approach to compensation.

• Health Benefits: New Crewmember's become eligible for coverage on the 1st of the month following the start date, with medical plans beginning at just $110/month. 100% employer paid dental & vision, plus up to $2,100 annually for HSA contribution. Short-term and long-term disability coverage at no cost.
• Travel Benefits: Enjoy free non-revenue standby travel on JSX, plus deeply discounted standby travel other major domestic & international airlines for you and your qualifying immediate family.
• 401(k) match: 50% of your first 8%
• Generous PTO: Take time to recharge with our flexible PTO plan.

Additional Information:

May perform other responsibilities as assigned. Responsibilities and duties may change when circumstances dictate (emergencies, changes in workload, rush jobs, technical developments, etc).

JSX seeks to provide equality of opportunity in all aspects of employment, as well as to ensure that all personnel activities, such as the recruitment, selection, training, compensation, benefits, discipline, promotion, transfer, layoff and termination processes remain free of illegal discrimination and harassment based upon race, color, religion, sex, sexual orientation, gender identity, and national origin.

Ready to soar with us? Join JSX, where every day is a chance to be part of something eXtraordinary!

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.