IT Contracts Specialist - 60% Remote

What You'll Be Doing

Here is the position you have been waiting for! Wake County has an exciting opportunity in Information Technology as an IT Contract Specialist!

The IT Contract Specialist will serve as the lead for every phase of contract development which includes changes, modifications, and enforcement of performance clauses, including incentives and remedies. The IT Contract Specialist will assist with negotiating contract terms, conditions, modifications, incentives and remedies, while working with key stakeholders to ensure that their requirements are met. Additionally, this position oversees the contract execution process, resolving problems, mitigating delays, assisting with audits, mediating disputes and escalating issues.

Essential functions:
Vendor Contract Process Development

Establish contract management objectives, procedures, templates and workflow processes for vendor contracts and deliverable schedules
Maintain a contract management database that contains all executed contracts, as well as contracts that are under development but are not yet active
Moreover, track obligations, deliverables and contract change notes and manage and control access to documents as appropriate
Work with legal representatives to develop and insert appropriate legal protections in contracts, as warranted
Work with all teams (security, compliance and tax, HR, accounts payable [AP], etc.) to ensure that vendors are performing in accordance with existing requirements and regulatory obligations
Make improvements to processes, procedures, workflow and organizational structures for contract management
Administer commercial and financial arrangements with vendors to include billing, invoicing, performance incentives and remedies and internal chargebacks, where appropriate
Work with vendors and key stakeholders to establish clear contract change control processes

Vendor Relationship Management

Develop strong relationships with IT managers, business owners and IT procurement to help to support enterprise objectives, influence key stakeholders (CIO, CFO, CTO, etc.) and jointly develop strategic sourcing strategies
Establish governance to be applied, particularly during the contracting process to identify and limit points of contact for vendors and clarify rights of authority for decision making
Assist internal stakeholders with contract-related complaints or disagreements from the business or other internal stakeholders

Vendor Contract and Market Insight

Work with internal stakeholder to ensuring that pricing is competitive by commissioning benchmarks as needed during the lifetime of the deal
Manage contract review meetings to ensure delivery against objectives and contract budgets
Develop regular reports on contract milestones, execution and risk and inform internal customers, vendors and management of activities and progress through regular written and verbal communication
About Our Team

Wake County Information Services is in the heart of Raleigh’s booming downtown, a part of the Research Triangle area. If you’re a tech-guru, this is the place to be. Our team of smart, dedicated people is respected within our organization and recognized as leaders in the use of technology by the prestigious Center for Digital Government, regularly ranking in the top ten among counties with a population for 1 million or more. Our team members are our most valued asset and treated as such with competitive salaries and top-notch benefits. We believe a good work/life balance helps people make better decisions, be more creative and enjoy coming to work. If you thrive in a highly collaborative, fast-paced, supportive environment, then you owe it to yourself to check us out.

The Basics (Required Education and Experience)
Bachelor's degree in a relevant field such as Business Administration, Contract Management or Information Technology
Four years of contract management
Equivalent education and experience are accepted
Please include ALL prior work experience on your application and resume.
Beyond the Basics (Preferred Education and Experience)
Education and Training Potential candidates for this position are IT procurement, contract administrators and IT asset managers. Many business managers, IT managers and knowledge specialists – as well as procurement or purchasing managers and agents and inventory managers and agents – will also make the transition successfully. They may come from a similar position in a different industry or a vendor position in sales, marketing, or service delivery.
A bachelor's degree is typically required, preferably in an analytical field (such as general business, economics, psychology, computer science, mathematics, statistics or finance)
Minimum of three years experience with negotiating and managing contract life cycles, with an emphasis on technology or IT service agreements
Experience in managing large complex contracts in one or more IT categories, including hardware, software, service and communication
Solid interpersonal and communication skills
Experience working with all key departments (security, compliance, finance, tax, AP, legal and procurement) and knowledge of procurement and vendor management practices and certifications (CIPS, ITIL and COBIT) ITIL experience desired, but not required
Knowledge of IT concepts and systems
How Will We Know You're 'The One'?
Knowledge of contracting trends, licensing models and traditional and emerging contract and vendor performance models
Able to understand contract risks and to work with other parts of the organization in crafting tactics and strategies for risk mitigation
Where applicable, understanding and knowledge of government and industry regulations that will influence the contracting approach and vendor behavior (for example, FINRA for financial institutions and U.S. Health Insurance Portability and Accountability Act [HIPAA] for healthcare organizations)
Customer-focused approach and skills delivering contract management services to internal customers
Solid relationship and interpersonal skills to be applied in working with vendors across the entire contract life cycle
About This Position

Location: WCOB Raleigh, NC 27602

Employment Type: Regular

Work Schedule: Mon - Fri, 8:30am - 5:15pm

Hiring Range: 76,200 - 95,000

Market Range: 77,676.00 - 139,818.00

Please include ALL prior work experience on your application and resume.

Posting Closing Date: 7:00 pm on 12/14/2025