IT Help Desk - Analyst - Infrastructure Team

IT Help Desk - Analyst - Infrastructure Team

Join to apply for the IT Help Desk - Analyst - Infrastructure Team role at Dicetek LLC

Responsibilities

• Respond to Tickets: Ensure reply to staff inquiries as soon as they come in.


• PC/Laptop Configuration: Set up, configure, and troubleshoot desktops and laptops, including installing operating systems, drivers, and software.


• Log ITHD Tickets: Document each step taken for a ticket in the system for record-keeping and transparency.


• Follow Up on Open Tickets: Check and update ongoing tickets to make sure they're progressing toward resolution.


• Resolve Issues Efficiently: Work to solve end-user problems during the first interaction whenever possible.


• Resolve User Support Issues: Provide help with common user problems such as password resets, software installation, and network access.


• Prioritize Urgent Requests: Handle time-sensitive issues first, especially those affecting critical operations.

Qualifications

• 2 years' experience


• Knowledge about ITSM tools and ITHD Ticketing


• Knowledge about Windows 10 / 11


• Basic Knowledge of networking


• Bachelor's Degree in Computer science

Seniority level

• Not Applicable

Employment type

• Contract

Job function

• Information Technology

Industries

• IT Services and IT Consulting