IT HelpDesk

• Helpdesk agent with Helpdesk and customer services experience of more than 4 years of experience in Health care sector.
• 24/7 Support
• Support more than 9000 Employee.
• Proficient in both written and spoken Arabic & English language.
• Effective communication skills
• Problem-solving and critical thinking.
• Dealing with difficult customers.
• IT knowledge of computer hardware and software
• Documentation and Knowledge Base.
• Creating and maintaining a knowledge base.
• Generating and maintaining KPI Reports for Helpdesk tickets.

Skills & Qualifications:

• ITIL Foundation
• Health Care system experience
• Customer Service certificate
• Communication Skills
• Reporting skills
• effectively communicate, both written and verbal, in Arabic and English languages.
• The resource has at least 3 years of experience in Health Sector projects.
• Ability to explain technical issues and solutions in a clear and accurate manner to healthcare professionals who may not be technically inclined.
• Healthcare Systems Knowledge: Understanding of Electronic Health Records (EHR), Hospital Information Systems (HIS), and other healthcare-specific software.
• Diploma or bachelor’s degree in IT, engineering or computer science, or related

Job Type: Full-time

Pay: From BD300.000 per month