IT Infrastructure and Operations Specialist

The IT Infrastructure and Operations Specialist is responsible for user lifecycle management, system maintenance, patch management, security reviews, and daily operational support. This role supports both cloud and on-premises environments and plays a key part in maintaining a secure, reliable, and efficient technology infrastructure. The ideal candidate has experience with Microsoft 365, Entra ID, Azure, endpoint security tools, and automation technologies.

At iLending, we believe that success starts with a strong foundation of values. Our team is built on dependability, empowering one another to achieve greatness, and fostering transparency in everything we do. We're passionate about creating a people-focused culture where everyone feels valued, supported, and inspired to contribute their best.

Essential Duties and Responsibilities:

• Update, maintain, and support existing IT systems, including servers, workstations, cloud applications, and business systems.
• Manage patching for servers and workstations using BigFix or similar tools, ensuring compliance and timely remediation.
• Perform user onboarding, offboarding, and access management across Microsoft 365, Entra ID, Teams, Outlook, and related systems.
• Conduct recurring permission reviews and assist with audits, access validation, and security compliance efforts.
• Monitor and support endpoint and security tools such as SentinelOne, Barracuda, and Absolute.
• Assist in developing automation scripts and workflows (PowerShell preferred) to improve operational efficiency.
• Provide escalation support for technical issues and collaborate with IT team members on ongoing initiatives.
• Monitor and support phone dialer platform (Convoso) as well as internal phone system.
• Perform additional duties as assigned.

Required Qualifications:

• 2–4 years of experience in IT operations, infrastructure support, or a related field.
• Experience administering Microsoft 365, Entra ID, Azure, Teams, and other cloud-based enterprise services.
• Knowledge of Active Directory, identity and access management, and role-based access control.
• Experience with patch management for servers and workstations.
• Familiarity with endpoint security solutions such as SentinelOne and Barracuda.
• Strong analytical, troubleshooting, and communication skills.
• Ability to document procedures and follow established processes.

Preferred Qualifications:

• PowerShell scripting experience or interest in automation.
• Experience with BigFix and Absolute or similar endpoint management platforms.
• Basic understanding of phone dialer platform used for outbound dialing and VOIP concepts.
• Exposure to security audits, compliance reviews, or cybersecurity best practices.
• Relevant IT certifications (e.g., Microsoft, CompTIA, security certifications).

PHYSCIAL REQUIREMENTS:

The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities perform the essential functions.

• Requires the ability to operate a personal computer, office suites, multi-line phone, calculator and other basic office equipment.
• Requires the ability to concentrate and consistently produce accurate work.
• While performing the duties of this job, the Team Member is frequently required to sit, use hand to finger, handle or feel, reach with hands and arms, and talk or hear.
• The Team Member is occasionally required to stand and walk and walk upstairs.
• The Team Member is occasionally required to stand for long periods of time, stoop, kneel, crouch or crawl.
• The Team Member must be able to occasionally lift and or move up to 20 pounds.
• Specific vision abilities required by this job include close vision, distance vision and the ability to adjust focus.

WORK ENVIRONMENT:

The Work environmental characteristics described here are representative of those a Team Member encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• The noise level is moderate to loud at times and with obscene language from time to time
• The physical exertion is moderate between work and our fun time activities
• Work is performed in an office setting because we are professional at iLending
• There are frequent Team Member/customer contacts and interruptions from the person or the telephone during work hours.

HIRING SALARY RANGE:

• $70,000 - $85,000.00 Annually
• Salary to be determined by the education, experience, knowledge, skills, and abilities of the applicant, as well as internal and external equity
• For Regular Full-Time Salaried and Hourly positions, Includes Medical, Dental, Vision, PTO, 401(k) match.

What We Offer: Our philosophy is that a happy and healthy workplace is a productive workplace. We offer a competitive benefits package including wellness programs, financial wellness programs, Medical, Dental, 401K with matching, generous PTO plan, company paid life insurance, tuition reimbursement and many more perks!

Founded in 2006, iLending is a national leader in automotive refinancing. Through strategic partnerships with credit unions, banks, and other financial institutions nationwide, the company offers competitive interest rates on auto loans and creative financing solutions to thousands of consumers each year.

iLending has been names the 2018 and 2025 BBB Torch Award winner for Business Ethics in the large business category for demonstrating the highest level of credibility, trust, and transaction excellence.

iLending reserves the right to revise or change job duties and responsibilities as the need arises. All job descriptions are to reflect performing other duties as assigned when the situation calls for it. This position description does not circumvent the ‘At-Will” relationship or constitute a written or implied contract of employment.