IT Infrastructure Supervisor

Role Purpose

• The IT Infrastructure Supervisor is responsible for overseeing the daily operations, maintenance, and support of the organization's core IT infrastructure. This includes data centers, servers, storage, networks, and telecommunications systems.
• This is a hands-on leadership role that combines technical expertise with team management. The supervisor leads a team of IT specialists, ensuring the stability, integrity, and security of all systems. The role is critical for minimizing downtime, supporting business operations, planning for future growth, and executing infrastructure-related projects.

Key Responsibilities

Infrastructure Operations & Maintenance

System Management:

• Oversee the health and performance of virtualization platforms (e.g., VMware vSphere, Microsoft Hyper-V).
• Manage and maintain core Microsoft services: Active Directory, DNS, DHCP, GPO, and File/Print services.
• Ensure the availability and performance of Azure IaaS and PaaS services (e.g., Virtual Machines, Azure SQL, Storage Accounts).
• Administer and support the Office 365 environment, including Exchange Online, SharePoint Online, Teams, and Entra ID (Azure AD).

Network Management:

• Ensure the stability and performance of all LAN/WAN/SD -WAN switching and routing infrastructure.
• Manage the Branch network communications with SD-WAN. Hands on experience with SD-WAN infrastructure such as SOPHOS, FORTINET.
• Oversee the management of firewalls, VPN tunnels, and remote access solutions.
• Troubleshoot network performance issues using monitoring tools (e.g., packet capture, flow analysis).
• Data Center Management:
• Coordinate physical access for staff and vendors, ensuring security protocols are followed.

Backup & Recovery:

• Supervise, configure, and manage the Veeam Backup & Replication solution for both on-premise and cloud workloads.
• Verify the success of daily backup jobs and remediate any failures.
• Plan, conduct, and document regular disaster recovery (DR) tests and data restore verifications.
• Monitoring:
• Implement and maintain infrastructure-wide monitoring tools (e.g., Azure Monitor, SolarWinds, PRTG) to proactively detect issues.
• Configure and tune alerts to minimize false positives and ensure critical issues are flagged.
• Develop and maintain performance dashboards for key systems and services.

Security Operations:

• Work directly with the Information Security team to implement and enforce security policies, standards, and controls.
• Manage infrastructure components of Identity and Access Management (IAM) across on-prem (Active Directory) and cloud (Entra ID).
• Participate in security incident response, providing technical support to isolate and remediate threats.

Patch Management:

• Oversee the end-to-end vulnerability and patch management process for servers and network devices.
• Schedule and deploy patches using tools like WSUS, MECM, or Azure Update Management.
• Test patches in a staging environment and report on patch compliance status.

Access Control:

• Enforce the principle of least privilege for all systems, applications, and data.
• Conduct regular reviews of administrator-level access and user permissions.
• Manage and audit role-based access control (RBAC) in Azure and Office 365.

Skills & Competencies

A. INFRASTRUCTURE MANAGEMENT

• Server Administration: Expertise in Windows Server, Linux, or Unix environments (installation, configuration, patching, and maintenance).
• Virtualization: Proficiency with VMware, Hyper-V, or other hypervisors.
• Storage Management: SAN/NAS technologies, backup and recovery systems, replication, and disaster recovery planning.
• Network Fundamentals: Understanding of LAN/WAN, routing, switching, VLANs, firewalls, and load balancers.
• Cloud Platforms: Hands-on experience with Azure, AWS, or Google Cloud for hybrid infrastructure deployment.
• Monitoring & Performance Management: Tools such as Nagios, SolarWinds, Zabbix, or Datadog to track uptime, resource utilization, and incidents.
• Identity & Access Management (IAM): Managing Active Directory, Azure AD, Single Sign-On (SSO), and MFA solutions.

B. PLATFORM SERVICES

• Email & Collaboration Platforms: Microsoft 365, Exchange Online, SharePoint, Teams, or Google Workspace administration.
• Enterprise Systems Integration: Understanding APIs, middleware, and data exchange between enterprise systems.
• Automation & Scripting: PowerShell, Python, or Bash scripting for automating administrative tasks.
• Patch Management & Endpoint Security: WSUS, SCCM, Intune, or similar tools for device compliance.
• Backup & Disaster Recovery (DR): Experience in designing and managing DR plans and conducting failover tests.
• ITSM Tools: Experience with ServiceNow, ManageEngine, or similar platforms for ticketing and change management.

Internal & External Interfaces

Internal customers, vendors, Service Providers, etc.

Qualifications & Experience

• Bachelors / Masters in Computer Science
• Microsoft 365, Azure, Cloud, Systems Infrastructure, Advanced Networking.
• Certifications in Microsoft and Network.
• 10-12 Years of experience.