IT Lead

Strategic IT Management
• Develop and implement the company’s IT strategy in alignment with organizational goals.
• Manage annual IT budgets and optimize costs through efficient vendor and asset management.

Infrastructure & Network Management
• Oversee server infrastructure (on-premise & cloud), firewalls, VPNs, and security protocols.
• Ensure 24/7 uptime and availability of systems across global branches.
• Lead the design and upgrade of network architecture to support scalability and redundancy.

Cybersecurity & Data Protection
• Implement and maintain cybersecurity policies, data backup, and disaster recovery plans.
• Conduct periodic security audits and risk assessments to protect company data.

Systems Administration & Applications
• Manage all enterprise systems including ERP (e.g., SAP, Oracle, Microsoft Dynamics), CRM, HRIS, and email platforms (e.g., Microsoft 365 / Google Workspace).
• Ensure smooth integration of new systems and oversee software license compliance.

User Support & Service Delivery
• Manage helpdesk operations to deliver timely IT support to internal users across regions.
• Establish and monitor IT SLAs, performance metrics, and escalation procedures.

Team Leadership & Vendor Coordination
• Lead and mentor IT teams across multiple offices; ensure knowledge sharing and skill upgrades.
• Coordinate with third-party vendors, ISPs, and hardware/software suppliers.

Innovation & Compliance
• Drive automation, cloud migration, and digitalization projects.
• Ensure IT compliance with ISO 27001, GDPR, and local UAE data regulations.
• Evaluate emerging technologies and make recommendations for adoption.

Reporting & Documentation
• Prepare periodic IT performance and audit reports for senior management.
• Maintain accurate IT asset registers, documentation, and policies.