IT Operations Project Manager

Job Description Job Summary

Our client is seeking an experienced IT Operations Project Manager to oversee the planning, execution, and delivery of IT operations projects. The ideal candidate will have a strong background in managing IT operations projects, ensuring timely delivery, and meeting stakeholder expectations.

Key Responsibilities

• Project Planning: Develop project plans, timelines, and resource allocation for IT operations projects
• Stakeholder Management: Communicate with stakeholders, ensure expectations are met
• Risk Management: Identify, assess, and mitigate project risks
• Team Management: Lead cross-functional teams, ensure collaboration
• Progress Monitoring: Track project progress, identify areas for improvement
• IT Service Management: Ensure projects align with IT service management frameworks (ITIL)
• Change Management: Implement changes to IT systems and processes
• Problem Management: Identify and resolve problems that impact IT operations

Requirements

• 5+ years of experience in IT operations project management
• Strong knowledge of IT service management frameworks (ITIL)
• Excellent communication and leadership skills
• Ability to manage multiple projects simultaneously
• Strong analytical and problem-solving skills

Technical Skills

• Familiarity with IT operations management tools (ServiceNow, BMC Helix)
• Knowledge of IT infrastructure components (servers, storage, networks)
• Understanding of cloud computing platforms (AWS, Azure, Google Cloud)