IT Radiology Applications Analyst

The IT Applications Analyst (ITAA) works under the direction of the IT Senior Manager (ISM) and the Vice President of Technology to provide support to Radiology and Medical Imaging Systems and applications across Radiologic Associates of Fredericksburg, Ltd (RAF) and all affiliated entities, hereafter referred to as the “Practice”.

Major Duties & Responsibilities

System & Technical Support

• Works with radiologists and IT team to support and maintain diagnostic workstations and third-party applications, including basic PC support, servers, and network troubleshooting.
• Supports system performance issues urgently and communicates updates/resolutions.
• Supports installation of new DICOM modality connections by analyzing HL7 interface messages.
• Supports PACS/RIS interfaces with other clinical systems and affiliate institutions.
• Participates in application/system upgrades, testing, patch installations, and infrastructure changes.

Project & Application Management

• Assists in support of radiology and medical imaging systems projects (EMR, PACS, RIS, voice recognition, billing/reporting, etc.).
• Participates in evaluation of new products, proof of concepts, and needs assessments.
• Supports creation and maintenance of departmental informatics standard operating procedures.

Workflow & Optimization

• Supports radiologists, technologists, and stakeholders in optimizing PACS and IT workflows.
• Serves as a resource for practice applications across multiple platform interfaces.

Communication & Stakeholder Management

• Communicates and tracks internal and third-party service tickets.
• Maintains positive working relationships with affiliated healthcare entities and IT organizations.
• Supports new account setups, onboarding, and training for physicians/staff.

Reporting & Financial Tracking

• Completes monthly invoicing and payment tracking of PACS/VNA clients.
• Prepares reports on quality measures, performance metrics, or department goals.

Operational Coverage & Travel

• Travel to offices and hospitals in the region.
• Supports evening/weekend coverage for mission-critical systems, including routine call.

Miscellaneous / Other Duties

• Assumes other duties as required by supervisor.

Qualifications

Education and experience:

• Bachelor’s degree or acceptable relevant experience.
• Experience with radiology processes, procedures, and workflows in a hospital/clinical setting.
• Minimum of two years’ experience with configuration, maintenance, troubleshooting, upgrading, and supporting clinical imaging applications including PACS and DICOM Gateways.
• Knowledge and experience with EMR, RIS, voice recognition system, DICOM modality worklists, integrated workflows, networks, typical HL7 integration and messaging, XML, HTML, medical modalities, image transmission, and remote support.
• CIIP Certification obtained within 1 year of employment.
• Minimum two years’ experience supporting IT project implementation preferred.

Skills and abilities:

• Ability to work independently in a fast-paced environment and quickly adapt to new situations.
• Solid organizational skills, including attention to detail and ability to multi-task.
• Strong interpersonal, communication, and customer service skills.
• Ability to react and respond to complex situations with a calm and creative approach.
• Ability to effectively prioritize and execute tasks in a high-pressure environment.