IT Service Management Senior Analyst

Skill required: Sales Operations - Sales Enablement
Designation: IT Service Management Senior Analyst
Qualifications:Any Graduation
Years of Experience:5 to 8 years
Language - Ability:English(International) - Advanced
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
What would you do? Transforming sales to become a future-ready and digital B2B revenue engine. Backend sales operations , maintaing and creating sales reports , dash boards Equip sales teams with the right content, training, and data to drive sales activity.
What are we looking for? •Incident Management •Knowledge Management •Problem Management •Stakeholder Management •Service Quality Management •Ability to perform under pressure •Ability to establish strong client relationship •Collaboration and interpersonal skills •Ability to manage multiple stakeholders •Strong analytical skills Licensing & Billing Expertise - Volume Licensing, Customer Price Sheet policies Billing processes Credit and invoice adjustment workflows Understanding of provisioning errors, activation links, tenant remapping Policy controls for concessions and amendments SLA adherence and escalation protocols Root cause analysis (RCA) Ability to triage complex post-sales issues Clear written and verbal communication Coordination across multiple teams (Ops, Billing, Credit Services) Handling partner/customer queries professionally Strong English speaking skills Knowledge on Service Now and Excel
Roles and Responsibilities: •In this role you are required to do analysis and solving of increasingly complex problems • Your day to day interactions are with peers within Accenture • You are likely to have some interaction with clients and/or Accenture management • You will be given minimal instruction on daily work/tasks and a moderate level of instruction on new assignments • Decisions that are made by you impact your own work and may impact the work of others • In this role you would be an individual contributor and/or oversee a small work effort and/or team • Please note that this role may require you to work in rotational shifts

Any Graduation