With more than 120 operations and approximately 20,000 employees worldwide, Precision Castparts Corp. is the market leader in manufacturing large, complex structural investment castings, airfoil castings, forged components, aerostructures and highly engineered, critical fasteners for aerospace applications. In addition, we are the leading producer of airfoil castings for the industrial gas turbine market. We also manufacture extruded seamless pipe, fittings, and forgings for power generation and oil & gas applications; commercial and military airframe aerostructures; and metal alloys and other materials for the casting and forging industries. With such critical applications, we insist on quality and dependability – not just in the materials and products we make, but in the people we recruit.

PCC is relentless in its dedication to being a high-quality, low-cost and on-time producer; delivering the highest value to its customers while continually pursuing strategic, profitable growth.

In 2016, Berkshire Hathaway, led by Chairman and CEO Warren E. Buffett, acquired Precision Castparts Corp.

This Site Liaison role is responsible for the provision of quality IT support services for the company’s IT infrastructure with emphasis on customer service and satisfaction. The position serves as the site’s primary IT contact and liaison between local plant personnel and the PCC Metals Group IT Organization.

Essential Functions

• Responsible for the daily monitoring, maintenance, and availability of computer hardware on site
• Builds and installs personal computers, software, and peripheral equipment
• Assist with network, server and VoIP telecommunication support as needed
• Works with the Compliance Team to ensure all equipment is maintained and compliant
• Strives to promptly resolve technical support issues and address user questions and requests at the instruction of the IT Service Desk
• Facilitates problem resolution by reviewing ticket assignments, gathering additional information, updating tickets, proactively providing status to customers, and driving the ticket resolution process
• Enforces IT policies, procedures, and standards, including systems security, to ensure conformity with all information systems and company objectives
• Acts as a key escalation point for critical IT problems and customer complaints
• Builds relationships with customers and strive to understand their problems and needs
• Maintains effective communication with the IT Service Desk and the IT organization
• Provide best effort support for associated home grown and plant engineering systems.

Additional Functions

• Point of contact for outside vendors, contractors and consultants
• Provision of ‘after-hours’ support when its required
• Be part of the ‘after hours’ on call rotation as required
• Be available to travel and work at other PCC locations when required
• Stay abreast of new technologies, strategies, and services related to areas of responsibility
• Responsible for local inventory tracking and hardware/software storage and deployment

Required Skills and Knowledge

• Broad understanding of Microsoft client / server systems, networking, Microsoft Windows Operating Systems, and Microsoft Office productivity tools
• Excellent customer service, telephone etiquette, and interpersonal skills
• Strong troubleshooting skills
• Excellent organizational and time management skills
• Strong oral and written communications skills (technical and non-technical)
• Ability to work productively either independently or in a collaborative team environment
• Ability to solve problems independently, quickly, and completely and to communicate and present to diverse types of audiences (management, teammates, users, vendors, and other staff)
• Capable of managing small projects and problem resolution in a cross-functional environment
• Ability to demonstrate and maintain a high level of initiative, motivation, drive, goal orientation, and positive moral

Minimum Education/Experience Requirements

• Associate or Bachelor’s degree in Computer Science, Business or a related discipline; equivalent experience acceptable
• 2+ years of analytical job experience in an Information Technology organization
• 2+ years of systems administration or technical support experience
• Experience with Incident Management ticketing systems is desirable
• SAP experience is desirable