IT Specialist

IT Operations and Infrastructure

• Monitor and maintain company-wide IT infrastructure, including servers, networks, laptops, and peripherals
• Provide Level 1–3 technical support to on-site and remote users
• Set up and manage user accounts, access control, hardware provisioning, and software installations
• Maintain IT documentation, including network diagrams, SOPs, inventory logs, and support tickets
• Ensure business continuity through regular system backups, failover testing, and software patching

Database Management

• Administer and optimise relational databases
• Handle database backups, restores, access security, and performance tuning
• Develop stored procedures, queries, and reporting scripts
• Ensure data integrity and high availability across all business systems

ERP Systems Support

• Administer, configure, and support ERP platform
• Work with department heads to gather system requirements and implement new features or workflows
• Handle ERP issue tracking, vendor coordination, user training, and documentation
• Support integration of ERP systems with third-party tools and APIs

Cybersecurity and Compliance

• Monitor firewall rules, antivirus software, endpoint protection, and device encryption
• Enforce IT policies related to access, password management, email security, and acceptable use
• Assist in audits, risk assessments, and policy reviews for ISO, GDPR, or other compliance standards

Cloud and Remote Access

• Manage Microsoft 365, Azure, and/or AWS resources
• Support VPN, remote desktop services, and mobile device management (MDM)
• Monitor cloud backups, storage usage, and user provisioning

Job Type: Full-time

Education:

• Bachelor's (Preferred)

Experience:

• IT: 5 years (Preferred)

Language:

• malyalam (Preferred)