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IT Support
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- Provide first-line technical support via phone, email, and chat, ensuring quick resolution of user issues across various platforms.
- Diagnose and troubleshoot hardware and software problems, utilizing remote access tools to expedite solutions without on-site visits.
- Manage user accounts, permissions, and access rights in accordance with company policies, ensuring data security and compliance.
- Assist in the setup and configuration of new hardware and software, ensuring users are equipped with the necessary tools to perform their duties.
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