IT Support

Job Summary:

We are seeking a skilled and proactive IT Support Specialist to join our office-based team. The ideal candidate will be responsible for providing technical assistance, troubleshooting hardware and software issues, and ensuring smooth day-to-day IT operations. This role is critical to maintaining productivity by resolving technical glitches and providing prompt user support across the organization.

Key Responsibilities:

• Provide first-line support for all IT-related queries and technical issues raised by staff.
• Troubleshoot and resolve hardware, software, and network problems in a timely manner.
• Install, configure, and maintain computer systems, printers, and other office equipment.
• Respond to system outages and escalate issues as necessary.
• Manage user accounts, email setup, access rights, and software licenses.
• Perform routine maintenance and updates on systems to ensure optimal performance.
• Document all support requests, resolutions, and updates in the IT ticketing system.
• Collaborate with external vendors for repairs, warranties, or specialized support.
• Ensure compliance with IT security protocols and data protection standards.

Requirements:

• Proven experience in an IT support or technical support role.
• Strong knowledge of Windows and/or macOS operating systems.
• Familiarity with office productivity tools (Microsoft Office 365, Google Workspace, etc.).
• Basic understanding of networking principles (LAN/WAN, routers, switches).
• Excellent problem-solving, diagnostic, and analytical skills.
• Ability to communicate technical information to non-technical users.
• Strong organizational skills and attention to detail.
• Diploma or degree in Information Technology, Computer Science, or a related field.

Job Types: Full-time, Permanent

Pay: ₹16,000.00 - ₹20,000.00 per month

Benefits:

• Flexible schedule
• Health insurance
• Leave encashment
• Life insurance
• Paid sick time
• Paid time off
• Provident Fund

Ability to commute/relocate:

• Kharar, Mohali, Punjab: Reliably commute or planning to relocate before starting work (Preferred)

Work Location: In person